Patient Coordinator - Traveler​/Floater

Job Overview

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check‑in/out experience for patients.

Louisville, KY – The position regularly travels between all locations in Louisville (South End Bluegrass Avenue, East End Dupont Circle, East End Leesgate Road and Crestwood) and Jeffersonville, IN. Occasional travel to Elizabethtown, Florence and Glasgow, KY is required. Please apply only if comfortable with local travel.

• Full Benefits Package – Medical, Vision, Dental and Life Insurance
• 401(k) + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee discounts

• Full time
• Our offices are open Monday‑Friday 7:30 am‑5:30 pm
• Some days you may need to work a little earlier and/or later as needed

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones both external and internal; assure prompt, courteous service at all times.
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Verify medical and vision insurances.
• Effectively communicate with patients, doctors, and managers.
• Answer inquiries through phone, email, and in‑person requests.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• Perform general office duties and cleaning as assigned by manager.

• High School Diploma or GED equivalent.
• Favorable result on Background Check.
• Basic computer skills.
• Strong customer service skills.
• Excitement to learn and grow.

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

• Minimum
  
  Required:
  
  High school diploma or general education degree (GED).
• Minimum
  
  Required:
  
  One year of related experience and/or training; or equivalent combination of education and experience.

• Minimum
  
  Required:
  
  None.

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

• This role requires a variety of physical activities to effectively perform essential job functions: frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.
  
  Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100 % of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227‑2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

Eye Care Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.