Client Systems

Position: Client Systems Support
Anticipated End Date:

Position Title:

Client Systems Support

Job Description:

Client Systems Support

Location:

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

PLEASE NOTE:

This position is not eligible for current or future visa sponsorship.

The Client Systems Support is responsible for serving as a liaison between the customer/provider and the technology group.

How You Will Make an Impact:

* Assists with the development and implementation of procedures from the customer service aspect for all clients (internal and external).

* Develops and maintains the presentation of Client Toolkit to both internal and external clients. Analyzes, maintains and distributes reports according to clients.

* Assists in the strategy and implementation of new products and services from the production operations perspective.

* Records client feedback.

* Troubleshoots client system questions and processes.

Minimum Requirements:

* Requires a BA/BS degree and a minimum of 0 years of experience or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

* Understanding of the application of applicable systems and knowledge of medical and pharmacy terminology and HIPAA regulations strongly preferred.

* Healthcare industry knowledge and experience preferred.

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

RDA  Reporting & Data Analysis

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health…