Front Desk Night Audit

Front Desk Night Auditor

The Front Office Night Auditor will count and balance cash, credit cards and direct bill accounts, handle closing, balancing and corrections necessary for guest accounts, and provide a high level of customer service ensuring personalized service to each and every guest.

• Respond to guest needs, special requests and complaints and alert appropriate manager as needed.
• Count and balance cash, credit cards and direct bill accounts.
• Close, balance and make necessary corrections to guest accounts.
• Investigate and analyze out-of-balance situations and make adjustments or corrections when needed.
• Complete various audit reports on the computer.
• Verify room rates are accurate and post rates to guest accounts.
• Post room charges and room taxes to guest accounts.
• Track room revenues, occupancy percentages, and other Front Office statistics.
• May also work as a Front Office Agent or Concierge when necessary.
• Be aware of all emergency procedures and how to respond in the event of various types of emergencies.
• Complete other duties as assigned.

• High School Diploma or GED.
• 2 years of customer service experience preferably in the hospitality industry.
• Basic computer and math skills.
• Professional telephone etiquette and office skills.
• Excellent oral and written communication skills.
• Fluency in English with preferred experience in a foreign language.
• Ability to input and access information in the property management system/computers/point of sales system.
• Typing proficiency.
• Ability to suggestively sell.
• Ability to analyze and solve problems.

• Performing under various temperature conditions.
• Operating outdoors and indoors.
• Standing for extended periods.
• Walking long distances.
• Under variable noise levels.
• Around dust and mite hazards.
• Around fumes and odor hazards.
• Around chemicals.
• Required to wear a company‑provided uniform when applicable.
• Working around moving machinery/heavy equipment.
• Slippery and uneven walking surfaces.

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitality