Overnight Front Desk - Night Auditor

This range is provided by Kana Hotel Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr - $16.00/hr

• Maintain all areas of the front desk; clean and organized
• Responds promptly to any guest inquiries or complaints
• Take the initiative to greet guests in a friendly and warm manner
• Assists in maintaining a clean and welcoming environment
• Complete daily checklist ensuring that all billing issues are resolved
• Ensure that rooms are listed in the computer as dirty in order for housekeeping to clean
• Assist in setting up breakfast daily
• Explain various hotel amenities such as free breakfast, fitness center, etc. to guests
• Documents any new commercial customer checking in so that a new account can possibly be opened
• Offer alternate solution if guest demand cannot be met
• Covers other areas of hotel as needed
• Document any guest accidents by completing the accident report form
• Document and pass along whenever a complaint is reported
• Other duties as assigned

• High School diploma/GED required
• Previous experience in hospitality preferred
• Customer service experience required
• Experience handling cash, credit card procedures, and use math concepts
• Attention to detail and organized
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Entry level

Full-time

Hospitality