Spa Manager for Luxury Spa in Louisville

Spa Manager @ Woodhouse Spa – Downtown Louisville!

#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500

Ready to make a difference and be an important part of our Team?

The Spa Manager role mirrors that of the Spa Director, responsible for stepping into the Spa Director position whenever the Spa Director is not on duty. Like the Spa Director, this position requires an individual who has a range of skills including handling personnel matters such as coaching and discipline as needed. They should possess leadership skills and be able to create a positive work culture that produces well‑rounded, loyal, and productive team members.

The SM must be able to multi‑task and should take “ownership” of the spa operations including understanding the financial aspects of the business. It is important that they present a professional image and are capable of networking and negotiating “partnerships” for the spa with local businesses and organizations.

Experience in guest relations and massage/salon/spa or hospitality management is preferred. Key responsibilities include meeting/exceeding key performance indicators, facility management, maintaining supplies and overseeing inventory processes, ensuring guest satisfaction, recruiting, and training, and employee coaching and development. Assisting Spa Director with managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined by both the State as well as Ownership.

Demonstrating and reinforce excellent customer service to promote guest satisfaction and retention while acting as the first point of contact for guest issues, including but not limited to follow‑up, feedback and concerns. Coaching and motivating team members to meet/exceed revenue and operational goals. Performing other projects, work and activities as assigned to ensure the spa is running at optimal performance.

The Spa Manager is responsible for conforming to all Woodhouse Spa standards set forth in the Operations Manual & Employee Handbook and shall strive each day to exceed guest expectations.

• Health Benefits to include:
  Medical Insurance, Dental & Vision for Full Time Employees
• 401K with 100% on first 4% Employer Match – ALL Employees
• Paid Vacation – ALL Employees
• Parking Paid for by the Company
• A fast‑paced, team‑oriented environment.
• Being an expert on all Woodhouse Signature Services and MEEVO System software.
• Continuous customer service and retail product training.
• Opportunities to grow in our Company and the spa industry.
• Generous discounts and opportunities to enjoy services and products.

• 2-3 years of front desk/custom customer service Management experience – at a spa, restaurant or hotel is preferred.
• Experience using a point‑of‑sale/scheduling spa software is preferred.
• Ability to work weekends – 1 Weekend day Employees.
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards.
• Possess strong professional communication skills and excellent customer service skills.
• Ability to multi‑task in a fast‑paced environment.
• Positive attitude is required of all Employees.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Woodhouse Spa is an Equal Opportunity Employer and is a drug‑free and smoke‑free workplace.