IAM Analyst

Do you see your next career move taking you to a Fortune 50 healthcare company? Do you aspire to work in a dynamic, high-energy, agile environment? If you feel these words describe your ideal career opportunity, we may have the position for you!

Brooksource is seeking a highly motivated and dedicated IAM Specialist to join the Access Management Team at our Fortune 50 Healthcare Client. This fully remote role offers a unique opportunity to work in a dynamic environment, providing critical support to end-users across the organization. As a key member of the team, you will play an essential role in ensuring seamless access to systems and resolving technical issues with efficiency and care.

• Provide timely and efficient resolution of end-user issues, including account access and password resets.
• Handle inbound and outbound calls, emails, and other communications from customers/members with professionalism.
• Troubleshoot technical issues related to account management and assist users in navigating system features.
• Document and manage tickets through the Service Now platform, ensuring accurate tracking and follow-up on all requests.

• Experience with ticketing systems (e.g., Service Now) and call management platforms (e.g., Avaya).
• Strong multi-tasking and organizational skills, with a demonstrated ability to prioritize and manage multiple high-priority tasks.
• Punctuality and reliability will be extremely important in this role.
• Positivity and a willingness to help teammates when it is needed.
• Strong positive attitude and a loves to learn. We are looking for someone who thrives on new challenges in a professional and expedient way.
• Excellent written and verbal communication skills, with the ability to clearly articulate technical information to non-technical users.
• Passionate about technology and committed to providing outstanding customer service.
• Ability to collaborate effectively with team members, managers, and director-level executives.
• Familiarity with network environments and basic IT support functions.

As part of the Eight Eleven Group, Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

• Entry level

• Contract

• Information Technology

• IT Services and IT Consulting

Location:

Louisville, KY

Compensation: $80,000.00–$

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