Dir. CDI Ticket Operations & Development

Dir. CDI Ticket Operations & Development

Join to apply for the Dir. CDI Ticket Operations & Development role at Churchill Downs Racetrack
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Title:

Dir. CDI Ticket Operations & Development

Requisition #: 2643

Location:

Louisville, KY, US, 40208
Property:
Churchill Downs Racetrack

The Director of CDI Ticket Operations & Development will provide strategic and DBA leadership for all properties, staff, and products from a central location at Churchill Downs Racetrack. The role is a point of contact for administration of each venue’s manifest, inventory, building of events, pricing, invoicing, online sales & fulfillment, and reporting. As a member of the Ticket Operations department, the Director ensures the ticketing system functions for property needs for events, tickets, pricing, access control, online features, and reporting.

• Oversee the implementation & onboarding of Ticketmaster applications at new or existing CDI Gaming properties.
• Administer the building of events, ticket types, offers, and other Archtics, Host, and Account Manager needs.
• Monitor the daily operations and functionality for the day-to-day management of the ticketing system.
• Set up and review the inventory of events while distributing and managing holds.
• Ensure ticketing system and digital interfaces match necessary blueprints while meeting digit, resale, and Ticketmaster Host restrictions.
• Manage the invoice and ticket templates in the ticketing system.
• Oversee bulk invoicing, email distribution, and Account Manager online payment processes.
• Bulk sell the yearly roll over ticket allotment of various customer groups.
• Create, manage, and distribute daily, weekly, and monthly ticketing reporting.
• Complete seasonal resale setup in the ticketing system and manage event settings for the TMR resale marketplace as needed.
• Oversee ticketing websites and associated applications for offers, invoicing, printing tickets, images and content on Account Manager and
• Oversee the daily access controlled event, gate, and ticket program settings in Ticketmaster Entry.
• Oversee the access control system, hardware, software and integration with Ticketmaster and other third‑party applications.
• Ensure properties have all of the necessary equipment for a successful event.
• Perform other duties as assigned.

• Manage requests for customer and event data for sales, marketing, events, and other departments.
• Act as the ticketing operations liaison between CDI Gaming properties and Ticketmaster to ensure success and education of the ticketing system abilities with regards to other department needs.
• Manage user permission and creation for various technology applications such as Ticketmaster Archtics and TM1.
• Maintain the relationship between Churchill Downs properties and the Ticketmaster local and remote support client representatives and IT technicians.
• Ensure all needed equipment at various properties has been appropriately ordered, received, programmed, and returned.
• Work with CDRT Ticket Operations to ensure compliance and standard policies to implement company wide across all venues.

• Oversee team travel to CDI Gaming properties as needed for any on‑site support, training, or implementations of Ticketmaster applications.
• Ensure on‑call support for CDI Gaming properties for various events to ensure proper coverage.
• Serve as Subject Matter Expert for all Ticket Operations applications, create internal and external facing how‑to guides, update guides as critical functionality changes, provide education training courses and quick‑hit communication updates as necessary. Educate the customer and create guides for online download and handouts.
• Support with troubleshooting and report on any hardware, software, and integrations.
• Ensure venues are being appropriately educated on functions of such hardware, software, and integrations.
• Assist venues and promoters to determine appropriate holds, procedures, and manifests for prospective events.
• Identify and collaborate with venues on new opportunities for properties to grow and increase annual sales marks and revenue.

• 3–4 years of…