HR Service Delivery Solution Architect

The HRSD Solutions Architect is responsible for leading the design, implementation, and support of Service Now’s Human Resources Service Delivery (HRSD) solutions. This role focuses on transforming HR operations through scalable, user-centric digital workflows that enhance employee experience and operational efficiency on the Service Now platform.

• Architect and Design Solutions: Lead the end-to-end architecture of Service Now HRSD implementations and projects, including Case and Knowledge Management, Employee Center Pro, Now Assist, Lifecycle Events, and integrations with core HR systems.
• Stakeholder
  
  Collaboration:
  
  Partner with HR, IT, and business stakeholders to gather requirements, define solutions, and ensure alignment with organizational goals.
• Platform Expertise: Provide deep technical expertise in Service Now HRSD modules, staying current with platform capabilities and best practices.
• Governance and Standards: Establish architectural standards, reusable components, and governance frameworks to ensure consistency and scalability.
• Mentorship and Leadership: Guide development teams, review technical designs, and support delivery teams throughout the implementation lifecycle.
• Continuous Improvement: Identify opportunities to optimize and enhance existing HRSD solutions and workflows.
• Application Support: Serve as the primary technical owner for HRSD, ensuring system stability, issue resolution, and overseeing all changes.

• Bachelor’s degree in Computer Science or related field, or equivalent technical training.
• 7+ years of technical experience and 5+ years of experience in Service Now development and architecture.
• Proven experience as a Solution Architect in Service Now with a focus on HRSD.
• Deep understanding of Service Now HRSD modules.
• Proficiency in Service Now scripting languages (e.g., JavaScript, Glide Script) to create business rules, UI actions, client scripts, and server scripts.
• Expertise in Service Now’s integration capabilities such as RESTful APIs, SOAP Web Services, MID Server, Integration Hub, and Outbound REST/SOAP.
• Proficiency in designing scalable, flexible, and sustainable solutions on Service Now that meet business needs and are aligned with best practices.
• In-depth knowledge of capabilities and industry trends of managed platforms.
• Service Now Certified System Administrator and HRSD Implementation Specialist certifications (preferred).

• Effectively communicate technical concepts to both technical and non-technical stakeholders and customers.
• Analyze business requirements and translate them into technical solutions.
• Troubleshoot and resolve complex technical issues related to the Service Now platform.
• Provide guidance and mentorship to platform support and development teams.
• Stay current with the latest Service Now features, releases, and industry trends.

Salary Range: $114,900 to $144,000 annually + bonus eligibility.
This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.