Desktop Support Technician

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Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

As a Desktop Support Technician, you will be the first point of contact for end users in a physical Windows pc environment. Troubleshooting and resolving computer hardware, software, and printer problems reported to the helpdesk.

• Provide Tier 1 troubleshooting of computer hardware/software/ printer problems
• Basic Network troubleshooting
• Setup/ Relocate equipment for new/ transferring employees
• Assist in hardware/software implementation/ deployment activities
• Provide user account administration
• Provide support for user’s mobile devices with MDM
• IT project participation
• Gather required information for requests to be escalated to T2 or advanced teams

• Utilize helpdesk tracking software
• Assist with creating & maintaining procedures for the team
• Onsite support & equipment setup at remote locations

• Works in office setting
• Travel to branches as needed

High School or GED Equivalent

High School or GED Equivalent

• 1-2 years of experience in a helpdesk support environment or educational equivalent.
• Strong working knowledge of Microsoft Windows OS and Microsoft Office 365 applications, including Outlook in an Exchange M365 environment.

• Ability to troubleshoot and resolve hardware and software problems
• Ability to communicate technical material in 'user friendly' manner
• Detail oriented
• Self-motivated, Dependable, Timely
• Demonstrate initiative
• Practice active learning skills
• Ability to prioritize tasks and multi-task various work activities
• Ability to work flexible schedules
• Ability to combine pieces of information and form relationships or conclusions about unrelated material
• Use critical thinking skills to identify strengths and weaknesses of various solutions
• Capability to communicate and collaborate with all levels of management and employees
• Demonstrate active listening skills
• Professional appearance and demeanor

Driver’s License Required

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD&D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged sitting at a desk while troubleshooting and documenting tickets
• Clear vision(with or without correction) to read screens, cables and labels
• Frequent computer use, including keyboarding and mouse use
• Hearing and speaking ability to communicate with users in person or by phone
• Occasional travel between departments and branches

Entry level

Full-time

Information Technology

Banking

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