Managed Services – Tier II

Managed Services – Tier II Support

KiZAN Technologies – Louisville, KY (ON‑SITE)
8am‑5pm M‑F
Employment Type:
Full‑Time

$60,000.00 – $90,000 annually (based on experience)

• Serve as an escalation point for Tier I Analysts to resolve advanced incidents and service requests.
• Administer and troubleshoot Microsoft 365 services including Teams, Exchange, SharePoint, and Intune.
• Support infrastructure systems such as Windows Server, Active Directory, DNS/DHCP, and group policy.
• Configure, monitor, and troubleshoot network devices (firewalls, switches, Wi‑Fi).
• Perform proactive system health checks, patching, and maintenance activities.
• Collaborate with vendors and project teams to ensure seamless issue resolution and client satisfaction.
• Document advanced troubleshooting steps and contribute to the knowledge base.
• Provide mentorship to Tier I staff to increase service desk efficiency.

• High school diploma required;
  Bachelor’s degree or Technical degree preferred.
• 3–5 years of IT support or systems administration experience.
• Advanced knowledge of Microsoft 365 administration and security models.
• Hands‑on experience with virtualization platforms (VMware, Hyper‑V) and cloud solutions (Azure).
• Strong networking fundamentals (TCP/IP, VPNs, routing, and switching).
• Microsoft certifications (MS‑102, AZ‑104, or equivalent) strongly preferred.

• Health Insurance:
  Medical, dental, and vision coverage.
• 401(k) Retirement Plan with company contributions.
• Life & Disability Coverage.
• Paid Time Off:
  Vacation plus 8 paid holidays and 1 floating holiday.
• Professional Development opportunities.
• Inclusive Culture.

Referrals increase your chances of interviewing at KiZAN Technologies by 2x.

Seniority level:
Mid‑Senior level.

Job function:
Management and Manufacturing;
Industries: IT Services and IT Consulting.