Help Desk Support

Responsibilities

• Assist users with application navigation
• Understand the critical nature of the business and make every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds
• Utilize system knowledge as part of troubleshooting and researching customer issues, and share knowledge with customers and colleagues by submitting frequently asked questions for publication
• Communicate with management regarding any recommendations involving changes in processes that will improve efficiencies
• Review employee payroll information and process data for paychecks
• Review and reconcile the timekeeping system weekly, ensuring that all time is entered and approved by the supervisor each day; import and reconcile hours from the timekeeping system into the payroll system weekly
• Input weekly hourly and/or biweekly salaried payroll information accurately and timely, including overtime, deductions, and exceptions
• Prepare, reconcile, and transmit ADP payroll files and verify the reconciliation report to ensure data entry accuracy
• Investigate and respond to inquiries regarding deductions, payments, allowances, or discrepancies in pay
• Maintain strict confidentiality of data
• Perform other duties as assigned

• Payroll
• Help desk support
• Troubleshooting
• Root cause analysis
• Documentation
• Ticketing system
• Service desk
• Timekeeping

• Payroll, office, or call center experience is a plus
• Multi‑tasking ability
• Excellent communication skills
• Beginner to mid‑level Microsoft Excel experience

Intermediate Level

Contract to Hire position based out of Louisville, KY.

The pay range for this position is $21.00–$22.96/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 13, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.