VP, IT Enablement

Job Description

The Vice President of IT Enablement is a strategic and operational leader responsible for orchestrating the IT organization's delivery functions and fostering a culture of business alignment, innovation, and continuous improvement. Reporting directly to the CIO and serving as a peer to the IT executive team, this role will build and lead a scalable, future‑ready Program Management Office (PMO) that translates strategic imperatives into tangible business outcomes.

The VP will act as a force multiplier, ensuring that all IT teams are equipped with the frameworks, talent, and governance to deliver with speed, quality, and business value.

This leader exemplifies Flexential’s focus on its North Star principles focused on automation, value creation, and performance orientation—while building and inspiring high‑performing teams that execute with precision and scale.

Key Responsibilities and Essential Job Functions Strategic Program & Portfolio Management

Mature and scale a world‑class PMO function, moving beyond tactical project tracking to strategic portfolio management.

Implement robust program and portfolio management capabilities, aligning technology investments with Flexential’s overall business objectives and value streams.

Spearhead strategic alignment and issue resolution by partnering with Business Relationship Management to overcome complex roadblocks and drive initiatives that directly support Flexential’s business objectives.

Agile and Product‑Centric Delivery

Champion the shift from project‑based to product‑centric delivery, building and scaling agile and hybrid‑agile methodologies throughout the IT organization.

Enable IT delivery teams (Product, Network & Backbone, Infrastructure, Applications, SW Engineering & Development) with the processes and tools to accelerate time‑to‑value for new products and services.

Define and track key metrics, such as cycle time, product adoption, and business impact, to demonstrate the value of the product model.

Enterprise Architecture & Planning

Influence the development of the long‑term technical roadmap by providing a strategic portfolio perspective to Enterprise Architecture, ensuring architectural decisions support overall business objectives, scalability, and future‑readiness.

Collaborate with the EA team to ensure new initiatives align with the architectural runway, avoid technical debt, and leverage emerging technologies like AI.

Integrate EA principles into the PMO’s governance structure to ensure a cohesive and resilient technology landscape.

Talent and Culture Development

Foster a high‑performance culture within the enablement function and across IT, emphasizing accountability, innovation, and continuous learning.

Establish clear career paths and development opportunities within the PMO and delivery roles, attracting and retaining top talent.

Drive organizational change management efforts to embed new processes and mindsets as the IT organization matures.

Operational Excellence and Enablement

Partner with internal and cross‑functional "Run" teams (Service Desk, Security, Data Intelligence, Infrastructure, Product, Network & Backbone) to standardize operational playbooks and drive continuous process improvement across operations and support.

Oversee a robust vendor and ecosystem management function, ensuring effective governance of strategic partnerships and third‑party risk management.

Implement Technology Business Management (TBM) frameworks to provide cost transparency and align financial management with business value.

Leadership & Organizational Development Shape the Future

Align all IT initiatives with enterprise strategy, industry trends, and emerging best practices. Lead weekly staff calls to ensure consistent communication and alignment across teams, and serve as the primary conduit for team enablement through town halls, staff cadence, and offsite planning.

Inspire Teams

Articulate a compelling vision and energize employees around innovation, collaboration, and performance excellence. Foster engagement through regular staff interaction and strategic communications that reinforce how IT is accelerating company priorities.

Optimize Talent

Scale…