IT Help Desk- INTL Colombia

Job Description

Insight Global is seeking a Technical Support Specialist to assist internal users with computer applications and hardware, including PCs, servers, and mainframes. This role involves answering questions about system procedures, online transactions, system status, and downtime protocols. The specialist will collaborate with network services, software engineering, and application development teams to restore service and resolve issues. They will maintain a troubleshooting log to ensure timely resolution and communicate regularly with supervisors and senior team members for guidance and feedback.

The position also requires building strong internal relationships and explaining relevant policies and practices as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:  Skills and Requirements

• Minimum 1 year of experience providing technical support.
• Ability to troubleshoot and resolve issues related to computer applications and hardware (PCs, servers, mainframes)
• Familiarity with system procedures, online transactions, and downtime protocols.
• Strong communication skills for interacting with network services, software engineering, and application development teams
• College degree (or equivalent) preferred, conceptual knowledge of IT principles and practices
• English Proficiency level B2-C1
• Familiarity with call center environments
• Exposure to network services, software systems engineering, or application development

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