Digital Commerce Operations Associate

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
* we come together*,
* we always look for a better way*, and
* we create possibilities*.The Digital Commerce Operations Associate plays a key role in supporting day-to-day operations for our Bodewell eCommerce sites. This position ensures accurate execution of Order Management and Accounts Receivable activities, resolves operational issues, and drives process improvements through digitization and AI-enabled efficiencies. The ideal candidate is detail-oriented, curious, and motivated to streamline operations in a fast-paced digital environment.

Location:

Louisville, KY (100% on-site)## ## Position Digital Commerce Operations Associate## ## Location

USA, Louisville, KY## How You'll Create Possibilities
*
* Primary Responsibilities:

**** Daily Accounts Receivable & Order Management (40%)
*** Process manual refunds and resolve unfunded transactions.
* Correct missing warehouse check-ins and clear M00 codes.
* Troubleshoot delivery order failures and resolve order discrepancies.
* Track and monitor third-party orders to ensure accurate fulfillment.
** Issue Resolution & Operational Support (25%)
*** Investigate and resolve order-related issues in collaboration with Operations.
* Respond to daily inquiries from Parts and Direct-to-Consumer call centers; provide backup support for the Bodewell Call Center team.
* Create, manage, and follow up on Service Now tickets to drive timely resolution.
** Testing & Project Support (15%)
*** Support testing activities for projects, enhancements, break-fix efforts, and system changes related to Order Management and Payments.
** Process Improvement & Digitization (10%)
*** Identify opportunities to reduce manual work through automation, digitization, and AI-driven process improvements.
* Partner with cross-functional teams to streamline workflows and enhance operational efficiency.
** Website & Production Issue Management (10%)
*** Support resolution of Bodewell website production issues; escalate critical failures to the Global Command Center (GCC).
* Triage and test production and UAT bugs for Bodewell Commerce.
* Track, document, and report monthly issues and communicate resolutions to stakeholders.## What You'll Bring to Our Team
** Requirements:
*** Bachelor’s degree in Business, Finance, Engineering, or a related field or equivalent professional experience.
* 1+ year of experience in eCommerce Accounts Receivable, Order Management, Pricing, Project Management, or a related digital operations function.
* Strong analytical, troubleshooting, and problem-solving skills with a continuous-improvement mindset.
* Ability to operate effectively in a fast-paced environment and manage multiple priorities.
* Excellent verbal, written, and interpersonal communication skills.
** Desired Characteristics
*** Experience using Oracle Order Management for Parts and/or Finished Goods.
* Familiarity with ERP systems, eCommerce platforms, and digital operations tools.
* Creative, execution-focused mindset with a passion for improving processes and eliminating manual work.#LI-DL1##
** Our Culture
** Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that:
Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to…