Director of IT Operations

Description

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

Term:
Full time, permanent

Location:

Louisville, KY

Pay: $145,000 - $175,000; commensurate with experience

Hours:

normal business hours

As the Director of IT Operations you will lead the technology strategy and operational excellence. This role is pivotal in ensuring the reliability, security, and scalability of IT infrastructure across multiple business units and locations. The Director will develop and execute a forward-looking technology roadmap that aligns with growth objectives and operational needs.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Strategic Leadership:
  • Develop and implement an IT operations strategy aligned with FCAH’s business goals.
  • Drive digital transformation initiatives and foster innovation across the organization.
• Infrastructure & Systems Management:
  • Oversee design, deployment, and maintenance of IT infrastructure (networks, servers, cloud environments).
  • Ensure high availability and performance of mission-critical systems and applications.
• Security & Compliance:
  • Establish and enforce cybersecurity protocols, disaster recovery plans, and business continuity measures.
  • Maintain compliance with industry standards and regulatory requirements.
• Team Development:
  • Lead and mentor a high-performing IT team to deliver exceptional support and operational efficiency.
  • Promote a culture of continuous improvement and professional growth.
• Budget & Vendor Management:
  • Manage IT operations budget, resource allocation, and vendor relationships.
  • Negotiate contracts for hardware, software, and services to optimize cost and quality.
• Collaboration:
  • Partner with senior leadership and functional teams to identify technology solutions that drive business performance.
  • Translate complex technical concepts into actionable strategies for stakeholders.

• Bachelor’s degree in Information Technology or related field (Master’s preferred).
• 10+ years of progressive IT experience, including 5+ years in senior leadership roles within multi-site industrial or aerospace environments.
• Proven expertise in IT infrastructure, cybersecurity, ERP systems, and cloud technologies.
• Strong leadership, communication, and strategic planning skills.
• Experience managing budgets and vendor contracts.

• Familiarity with aerospace industry standards and compliance requirements.
• Knowledge of emerging technologies and digital transformation best practices.
• Ability to thrive in a fast-paced, growth-oriented environment.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along…