Field Support Technician

We are seeking a Desktop Support Technician to provide on-site technical support in a secure, regulated environment. This individual will serve as the primary technical support resource for one location while providing backup support to nearby sites as needed.

The role is responsible for supporting end users, troubleshooting hardware and software issues, deploying and maintaining devices, and ensuring a high level of customer satisfaction. Additional opportunities may include assisting with infrastructure and security-related technology support.

• Provide desktop and end-user technical support in a Windows-based environment.
• Install, configure, troubleshoot, repair, and maintain desktops, laptops, mobile devices, and peripheral equipment.
• Support software installations, upgrades, deployments, and application-related issues.
• Respond to and resolve service requests and technical incidents in a timely manner.
• Troubleshoot hardware, software, connectivity, printing, and device-related issues.
• Maintain and support workstations and other end-user technology assets.
• Document support activities and update incident/request records as required.
• Collaborate with technical teams to resolve escalated issues.
• Assist with infrastructure components, communications equipment, and other technology systems when needed.
• Travel between supported locations as necessary to provide backup coverage and technical assistance.

• 1-2+ years of experience in Desktop Support, Help Desk, Technical Support, or a related IT support role.
• Experience installing, configuring, troubleshooting, and repairing devices in a Windows environment.
• Strong diagnostic and problem-solving skills.
• Excellent customer service and interpersonal communication skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Ability to work independently and collaboratively within a team environment.
• Strong attention to detail and willingness to seek guidance when needed.
• Ability to multitask and perform effectively in a fast-paced environment.

• Experience supporting enterprise end-user computing environments.
• Experience with device deployment, software installation, and hardware maintenance.
• Familiarity with ticket tracking and service management processes.
• Experience supporting printers, mobile devices, and remote users.
• Exposure to networking, infrastructure, or security-related technologies is a plus.

• Must possess a valid driver's license.
• Ability to lift and move IT equipment and work in varying physical positions for extended periods.
• Ability to travel between local sites as needed.

The ideal candidate is customer-focused, highly dependable, and passionate about technology. They demonstrate strong communication skills, a positive attitude, and a collaborative approach to problem-solving while maintaining a high level of professionalism in a secure operational setting.

Experience Level: Intermediate

This is a Contract position based out of Lexington, KY.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lexington,KY.

This position is anticipated to close on Aug 14, 2026.

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