Senior Site Reliability Engineer

Job-ID Reference
26-27966

Remote
50% Remote Overview Client US is seeking an experienced and pragmatic Senior Site Reliability Engineer to own the reliability, design, implementation, and continuous improvement of the infrastructure that powers restaurant technology — from the cloud platforms and CI/CD (Continuous Integration/Continuous Deployment) pipelines we build on, to the Kubernetes-based edge systems deployed in restaurants, to the networks, MDM platforms, and automation tooling that keeps everything running.

This is a generalist role at a senior level.

The right candidate brings strong cloud and reliability engineering fundamentals but is equally comfortable working across edge infrastructure, enterprise networking, mobile deployments, and operational automation. You will define what "reliable" means for our systems, measure it, and engineer solutions to continuously improve it. You'll work closely with the Global Reliability Engineering (GRE), Dev Ops, and security teams, and you'll be expected to shift fluidly between strategic architecture and hands-on execution.

Key Responsibilities
** Reliability & Observability** - Define and own Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for restaurant technology systems; use error budgets to balance reliability with velocity.

- Build and maintain monitoring, alerting, and observability platforms that provide meaningful signal — not noise.

- Lead blameless post-incident reviews; drive root cause analysis and ensure permanent corrective actions are implemented.

- Proactively identify reliability risks across the stack before they become incidents.

- Establish and track reliability metrics; report on system health to engineering leadership.
** Architecture & Infrastructure** - Design and implement scalable, secure, and highly available cloud architectures primarily on AWS, with working knowledge of Azure.

- Architect and manage containerized workloads using Kubernetes (EKS, AKS), including edge Kubernetes deployments in restaurant environments.

- Design and implement serverless and container-based solutions, including AWS Fargate and other managed services.

- Develop and maintain Infrastructure as Code (IaC) using Terraform.

- Own architecture across the full restaurant technology stack — cloud, edge, networking, and device management — not just the cloud layer.
** Dev Ops, Automation & Tooling** - Build and optimize CI/CD pipelines using Git Lab CI/CD and modern Dev Ops practices.

- Build internal tools, automations, and middleware integrations that eliminate repetitive operational work.

- Use AI-assisted development to accelerate scripting, troubleshooting, and documentation.

- Champion a culture of engineering solutions over repeated manual fixes — if something is done twice, it should be automated.
** Restaurant & Edge Technology** - Design and support Kubernetes-based edge systems deployed in restaurant locations.

- Support mobile application deployments and troubleshoot deployment issues across restaurant endpoints.

- Manage and optimize Mobile Device Management (MDM) platforms covering the restaurant device fleet.

- Configure and troubleshoot enterprise networking — primarily switches and restaurant-facing network infrastructure.

- Lead and participate in incident response for restaurant technology systems, including on-call coverage and post-incident review.

- Reduce mean time to detection (MTTD) and mean time to resolution (MTTR) through better tooling, runbooks, and automation.
** Security & Governance** - Establish and enforce cloud governance, security policies, and architectural standards.

- Implement cloud security best practices: IAM strategy, network segmentation, encryption, and secrets management.

- Conduct…