Senior Full Stack Engineer

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The Simplification Center of Excellence (CoE) is building enterprise capabilities that help teams create simpler, more effective, and more human-centered solutions for associates, members, patients, and providers. Joining this team means contributing directly to how the organization understands work today and builds better experiences for the future. The CoE develops shared tools, methods, and guidance that support teams from discovery through delivery, bringing together process insight, research, ideation, rapid prototyping, and impact assessment to improve both speed and quality of outcomes.

Within this environment, the Skan.

AI platform serves as a critical process intelligence capability for understanding work, identifying opportunities for simplification, and enabling better operational and experience outcomes. This role provides operational engineering support, technical coordination, and platform enablement services that help ensure the successful adoption, reliability, and ongoing use of the Skan.

AI ecosystem across the enterprise. The individual will be responsible for maintaining platform reliability, coordinating technical activities, supporting business onboarding, resolving operational issues, managing integrations, and driving technical follow-through across stakeholders, vendors, and enterprise technology teams. Success in this role requires a combination of engineering expertise, operational ownership, and proactive coordination to ensure business teams can effectively leverage process intelligence capabilities.

Program Summary The Simplification Center of Excellence (CoE) is building enterprise capabilities that help teams create simpler, more effective, and more human-centered solutions for associates, members, patients, and providers. Joining this team means contributing directly to how the organization understands work today and builds better experiences for the future. The CoE develops shared tools, methods, and guidance that support teams from discovery through delivery, bringing together process insight, research, ideation, rapid prototyping, and impact assessment to improve both speed and quality of outcomes.

Within this environment, the Skan.

AI platform serves as a critical process intelligence capability for understanding work, identifying opportunities for simplification, and enabling better operational and experience outcomes. This role provides operational engineering support, technical coordination, and platform enablement services that help ensure the successful adoption, reliability, and ongoing use of the Skan.

AI ecosystem across the enterprise. The individual will be responsible for maintaining platform reliability, coordinating technical activities, supporting business onboarding, resolving operational issues, managing integrations, and driving technical follow-through across stakeholders, vendors, and enterprise technology teams. Success in this role requires a combination of engineering expertise, operational ownership, and proactive coordination to ensure business teams can effectively leverage process intelligence capabilities.

Position Overview We are seeking a highly motivated Senior Full-Stack Software Engineer to serve as the primary operational support engineer and technical coordinator supporting our Skan.

AI Process Intelligence platform and a key technology partner supporting the broader objectives of the Process Simplification Center of Excellence.

This role combines software engineering, platform operational support, systems integration, Dev Ops, and technical consulting responsibilities to help ensure the successful operation, enhancement, and adoption of our process intelligence ecosystem. The individual will work closely with business stakeholders, infrastructure teams, security teams, and the Skan.

AI vendor to support platform reliability, troubleshoot technical issues, maintain integrations, coordinate upgrades and enhancements, and onboard new business  addition to platform support responsibilities, this role will serve as a technical liaison for the Process Simplification CoE, helping teams navigate enterprise technology standards, architecture requirements, data integrations, security reviews, infrastructure processes, and other internal IT services needed to deliver process simplification solutions.

The role will coordinate upgrades, enhancements, and business onboarding activities, work across multiple technology teams to…