Site Reliability Engineer

At Staffworxs, we don't just connect talent — we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the world's top brands, who continue to retain us as their trusted partner. If you're ready to make an impact, you're in the right place.

Role :

- Site Reliability Engineer with strong experience in AWS, Kubernetes and Terraform

Location :

- Louisville, KY (Hybrid) (on site Tuesday and Thursday )

Duration: 12 Months Contract

• Define and own Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for restaurant technology systems; use error budgets to balance reliability with velocity.
• Build and maintain monitoring, alerting, and observability platforms that provide meaningful signal — not noise.
• Lead blameless post-incident reviews; drive root cause analysis and ensure permanent corrective actions are implemented.
• Proactively identify reliability risks across the stack before they become incidents.
• Establish and track reliability metrics; report on system health to engineering leadership.
• Design and implement scalable, secure, and highly available cloud architectures primarily on AWS, with working knowledge of Azure.
• Architect and manage containerized workloads using Kubernetes (EKS, AKS), including edge Kubernetes deployments in restaurant environments.
• Design and implement serverless and container-based solutions, including AWS Fargate and other managed services.
• Develop and maintain Infrastructure as Code (IaC) using Terraform.
• Own architecture across the full restaurant technology stack — cloud, edge, networking, and device management — not just the cloud layer.

• Build and optimize CI/CD pipelines using Git Lab CI/CD and modern Dev Ops practices.
• Build internal tools, automations, and middleware integrations that eliminate repetitive operational work.
• Use AI-assisted development to accelerate scripting, troubleshooting, and documentation.
• Champion a culture of engineering solutions over repeated manual fixes — if something is done twice, it should be automated.
• Design and support Kubernetes-based edge systems deployed in restaurant locations.
• Support mobile application deployments and troubleshoot deployment issues across restaurant endpoints.
• Manage and optimize Mobile Device Management (MDM) platforms covering the restaurant device fleet.
• Configure and troubleshoot enterprise networking — primarily switches and restaurant-facing network infrastructure.
• Lead and participate in incident response for restaurant technology systems, including on-call coverage and post-incident review.
• Reduce mean time to detection (MTTD) and mean time to resolution (MTTR) through better tooling, runbooks, and automation.

• Establish and enforce cloud governance, security policies, and architectural standards.
• Implement cloud security best practices: IAM strategy, network segmentation, encryption, and secrets management.
• Conduct security architecture reviews; identify vulnerabilities, misconfigurations, and compliance gaps.
• Integrate security into CI/CD pipelines (Dev Sec Ops  — Development, Security, and Operations), including automated scanning, policy validation, and vulnerability management.
• Collaborate with engineering, Dev Ops, and security teams to ensure secure-by-design solutions across cloud and restaurant tech.
• Provide technical leadership and mentorship to engineering teams.
• Create and maintain documentation, runbooks, and architectural decision records.
• Continuously evaluate emerging technologies and recommend improvements.