Director, Technology Solutions - Provider Solutions Engineering

Become a part of our caring community The Director, Provider Solutions Engineering devises an effective strategy for executing and delivering on IT business initiatives. We ask that you have an in-depth understanding of how organization capabilities interrelate across the function or segment.

Become a part of our caring community The Director, Provider Solutions Engineering devises an effective strategy for executing and delivering on IT business initiatives. We ask that you have an in-depth understanding of how organization capabilities interrelate across the function or segment.

The Director, Provider Solutions Engineering serves as the strategic technology leader responsible for defining Humana's Provider engagement and engineering. In partnership with business and operational teams, this role is responsible to identify and implement strategic technology solutions that improve provider engagement, associate effectiveness, and business outcomes.

The Director collaborates across a highly matrixed organization to establish technology strategy, drive large-scale transformation initiatives, and deliver modern customer relationship management capabilities that support the end-to-end provider experience. This leader is accountable for translating business priorities into actionable roadmaps, driving execution excellence, strengthening engineering discipline, and ensuring technology investments align with enterprise architecture, regulatory requirements, and organizational objectives.

The role is responsible for establishing the future-state Provider engagement vision, accelerating AI-enabled capabilities, modernizing technology platforms, and fostering a high-performing engineering culture that consistently delivers measurable business value.

• Serve as the strategic technology leader for Provider engagement and related provider experience capabilities.
• Partner effectively within a matrixed organization to align business priorities, regulatory requirements, architecture standards, and technology investments.
• Provide strategic direction and oversight for implementing new programs, platform enhancements, and large-scale technology initiatives.
• Establish and promote engineering best practices, delivery discipline, operational excellence, and continuous improvement.

• Lead the development and execution of a comprehensive Provider engagement strategy in consideration of the broader provider experience vision.
• Define the end-to-end provider experience target state, roadmap, and investment priorities.
• Drive adoption of modern CRM capabilities, AI-powered solutions, automation, and emerging technologies to improve provider and associate experiences.

• Lead the delivery and modernization of provider-facing and associate-facing technology solutions.
• Drive execution across multiple teams and technology domains to ensure successful delivery of strategic initiatives and business outcomes.
• Promote Agile, Dev Sec Ops , quality engineering, and AI-assisted delivery practices across the software development lifecycle.
• Ensure effective governance, planning, risk management, and performance reporting for technology initiatives.

• Maintain the health, resiliency, security, compliance, and scalability of supporting platforms and services.
• Ensure solutions are designed for reliability, interoperability, scalability, and long-term sustainability.

• Manage technology investments, budgets, and resource allocation to maximize business value.
• Build internal engineering capabilities while strategically applying vendors and partners to accelerate delivery and modernization efforts.
• Ensure critical knowledge, intellectual property, and operational ownership remain institutionalized within the organization.

• Build, lead, and develop high-performing technology teams focused on partnership, accountability, innovation, and continuous learning.
• Foster a culture of engineering excellence, collaboration, inclusion, and customer‑centricity.

• Proven experience leading complex technology organizations and large-scale transformation initiatives.
• Deep understanding of CRM platforms, digital experiences, enterprise applications, and customer engagement technologies.
• Demonstrated success operating within highly matrixed environments and influencing cross‑functional stakeholders.
• Experience…