Enterprise Application Support Analyst II

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do:
safety
, ambition
, optimism
, reliability
, ownership
, diversity
, &
respect
.

Wieland is hiring an Enterprise Application Support Analyst II. The Application Support Specialist provides second-level support for SAP and other enterprise applications or modules. This role is responsible for managing support tickets and recurring issues, engaging with key users and contributing to continuous improvements. The specialist works independently while collaborating closely with business and IT-internal stakeholders to ensure stable and efficient system operations.

Furthermore the role is responsible to accompany a smooth transition from project completion to operational support, including taking ownership of the final acceptance of the solution at the end of the project. In addition, The Application support specialist also assists in project management, implementation planning, and test approach/planning for small to medium-sized improvements and projects. This role is centered on SAP Sales and Distribution (SD), with the opportunity to expand into related modules such as PP, MM, and FICO.

Broader experience is a plus, but we value a willingness to learn and grow. This role is located in Louisville, KY and will be Hybrid. While this role is local, occasional travel to other locations will be required (10-20% travel).

• Independently manages and resolves second-level support tickets, incidents, recurring issues and complex SAP SD application and business-process issues, including root-cause analysis and coordination of cross-functional resolution when required.
• Collaborates with key users to analyze, troubleshoot, and resolve problems.
• Supports continuous improvements and enhancements to increase system efficiency and user adoption.
• Perform application configurations, master data updates, and minor enhancements, as needed.
• Accompanies the transition from project closure to ongoing operational support.
• Document files, update knowledge articles, and share best practices with the user community.
• Contribute system testing, user acceptance testing, and training activities for system changes or upgrades.
• Strengthens and extends the knowledge of process and systems.

• Must have a bachelor's degree.
• 3 + years of hands-on SAP application experience, including strong functional experience in SAP Sales and Distribution (SD), with demonstrated ability to independently analyze and resolve complex application and business processe issues.
• Excellent communication and collaboration skills for engaging with business users.
• Must be willing and able to occasionally work outside of regular business hours (including weekends) if necessary
• This position requires travel, mainly to Germany and other Wieland business units as needed (10 to 20%).
• Strong business process and application experience in supply chain/Logistics/Material Management, background in finance is considered an asset.
• Thorough understanding of S/4 HANA, SAP Net Weaver architecture, related business processes,…