System Analyst

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. With a presence in over 55 countries and a workforce of more than 600,000 associates worldwide, TCS partners with leading organizations to drive innovation, accelerate digital transformation, and achieve business growth through cutting-edge technologies, including Artificial Intelligence (AI), Cloud Computing, Data Analytics, Cybersecurity, and Software Engineering.

• Monitor and support the performance, health, and availability of enterprise IT systems, applications, and infrastructure.
• Perform first-level operational support, incident triage, troubleshooting, and escalation as required.
• Track, analyze, and report on operational and performance metrics to identify trends and improvement opportunities.
• Develop, maintain, and enhance dashboards, scorecards, and operational reports.
• Assist in monitoring network, application, system, and cloud-based service performance.
• Support service management processes including incident, problem, and change management activities.
• Collaborate with cross-functional teams to resolve issues and improve operational efficiency.
• Identify process improvement opportunities and contribute to automation and optimization initiatives.
• Ensure compliance with operational procedures, Service Level Agreements (SLAs), and organizational standards.
• Document operational processes, procedures, and knowledge articles to support continuous improvement.

• Foundational knowledge of SQL and database querying.
• Ability to analyze, interpret, and present complex data sets.
• Familiarity with performance monitoring tools and IT operations processes.
• Understanding of network, application, server, and cloud performance management concepts.
• Familiarity with dashboarding and reporting tools.
• Strong analytical mindset with creative problem-solving abilities.
• Exposure to ITIL, Service Management, or Enterprise Operations environments.

• Gain hands-on exposure to real-time enterprise operations and learn how critical business applications are supported 24x7.
• Develop incident management and troubleshooting skills by working with live production environments.
• Collaborate with multiple technology teams, providing broad exposure to applications, infrastructure, and business processes.

• Successfully monitor applications and infrastructure using standard monitoring tools.
• Accurately log, classify, and route incidents according to established processes.
• Create daily, weekly, and monthly operational reports.
• Analyze recurring issues and provide basic trend analysis.
• Maintain SLA compliance for assigned tickets and operational activities.
• Follow standard operating procedures consistently.
• Be ready to independently handle L1 Operations support activities.