HRIS Specialist

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 27 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene
75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list  for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories.

We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart.

Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day.

With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

The HRIS Specialist of Five Star Parks & Attractions is responsible for the administration, accuracy, and performance of the company’s HR technology, with UKG Workforce Pro and UKG Dimensions at the core of the role. Reporting to the Senior Corporate Director of Human Resources, the HRIS Specialist configures and maintains HR and timekeeping systems, manages the HR systems ticket queue, controls system changes and vendor updates, and delivers the reporting and analytics that leaders use to run the business.

This is a hands-on, detail-driven role that supports every park and the Support Center, and partners closely with Payroll, Finance, IT, and Operations on HR projects and system improvements.

This position is remote but is ideally located to one of our parks or the Charlotte, NC area.

• Serve as the primary system administrator for UKG Workforce Pro and UKG Dimensions, including employee records, job and organizational structures, timekeeping, accruals, and scheduling configuration.
• Build and maintain pay rules, work rules, holiday and premium pay, and minor labor rules that support park operations across multiple states.
• Manage security roles, access profiles, and user provisioning so leaders see only the data their role requires.
• Maintain integrations and data feeds between UKG and payroll, benefits, applicant tracking, and other connected systems; monitor for errors and resolve them quickly.
• Set up locations, cost centers, and labor structures for new park openings, acquisitions, and integrations.

• Own the HR systems ticket queue, triaging, prioritizing, and resolving requests within agreed response times.
• Troubleshoot timecard, punch, schedule, accrual, and access issues for General Managers, park leaders, and Support Center staff.
• Escalate complex issues to UKG and other vendors and track cases through resolution.
• Identify recurring tickets and fix root causes through configuration, training, or process changes.

• Manage a documented change process: gather requirements, configure and test in a sandbox, obtain approval, and deploy.
• Review UKG release…