Marketing Operations & Systems Specialist

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Marketing Full Time Louisville, KY, US

2 days ago Requisition

Salary Range: $45,000.00 To $65,000.00 Annually

Magna Wave is seeking a hands-on Marketing Operations & Systems Specialist to support the technology, data, and processes that keep our marketing efforts running effectively.

In this role, you’ll help maintain accurate marketing data, build and monitor automation workflows, support reporting, and provide basic Odoo configuration and user assistance. You’ll also serve as an internal resource for routine Microsoft 365 and employee technology questions, coordinating with our outsourced IT provider when additional support is needed.

This position is ideal for someone who enjoys troubleshooting, organizing information, improving processes, and helping others use technology confidently.

• Maintain accurate, organized marketing data across Odoo and connected platforms.
• Monitor lead capture, integrations, and data transfers; investigate discrepancies and coordinate corrections.
• Support campaign tracking, marketing attribution, lead lifecycle reporting, and customer engagement reporting.
• Build and maintain reports and dashboards, checking results against source data before sharing.
• Document reporting processes, data definitions, and known limitations.

• Build, test, and maintain approved email journeys, lead nurturing workflows, and system triggers.
• Verify audience selection, workflow logic, links, and expected results before launch.
• Monitor automations and integrations, troubleshoot routine issues, and coordinate more complex resolutions.
• Support platform updates and ongoing maintenance.
• Identify opportunities to reduce manual work and improve system reliability.
• Maintain clear documentation of configurations, testing, and changes.
• Provide basic Odoo user assistance and troubleshooting for marketing and related business processes.
• Configure approved fields, views, workflows, dashboards, and reports within assigned permissions.
• Help maintain accurate data and consistent processes.
• Gather user needs, test proposed changes, and document results.
• Coordinate custom development and complex technical issues with designated Odoo experts.
• Create simple instructions and help employees follow established processes.

• Serve as the internal first point of contact for routine employee technology questions.
• Troubleshoot common Microsoft 365 issues, particularly Outlook, Teams, email, calendars, and application access.
• Assist with basic computer, printer, software, and connectivity issues.
• Coordinate advanced troubleshooting, administrative requests, and specialized support with our outsourced IT provider.
• Support employee onboarding and offboarding by coordinating equipment readiness and authorized account setup, access changes, and deactivation.
• Perform routine account or mailbox tasks when authorized, trained, and delegated.
• Track support requests through resolution and keep employees informed of progress.
• Maintain equipment records and practical troubleshooting instructions.
• Promptly escalation suspected security incidents and service outages.
• Prioritize work with your manager based on business impact, urgency, and marketing commitments.
• Communicate system issues, risks, and recommended improvements clearly.
• Follow established confidentiality, access approval, and change procedures.
• Understand and follow applicable Quality Management System (QMS) requirements.
• Perform other related duties as assigned.