Claims Support Specialist - Brookfield, WI

Claims Support Specialist - Brookfield, WI

Apply for the Claims Support Specialist role at Charles Taylor in Brookfield, WI. Charles Taylor is a highly successful global provider of professional services to the insurance industry. This full‑time, office‑based position requires an enthusiastic individual to manage workers’ compensation claims.

This position will be responsible for setting up new workers' compensation claims, issuing payments, providing customer service by phone or email for claim status, and supporting various projects. Certain duties may vary depending on the clients, states and business needs.

• Set up new claims in system
• Provide customer service to clients, providers & claimants
• Answer multi‑phone lines
• Mail out documents
• Open mail
• Scan & upload documents into claims system
• Issue payments
• Assist with projects as needed
• Provide backup support to reception
• Match checks and EOB to mail out
• Monitor multiple shared email boxes to work

• Strong alpha/numeric data entry skills of 8,000 keystrokes with a 5% or below error rate
• Strong organizational skills
• Ability to work independently and in a team environment under general management direction to complete all assignments
• Good communication and telephone skills
• Ability to prioritize multiple tasks
• Prompt and regular attendance to pre‑approved office schedule

Charles Taylor offers a competitive salary commensurate with experience and excellent benefits including medical, dental, vision, life insurance and 401(k) with match. If you are seeking a career where you can achieve great things for great clients in a supportive and collaborative environment, then we may be the place for you.

At Charles Taylor, our values define our identity, principles and conduct. This person will demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor.

Charles Taylor is an independent, global provider of claims solutions, insurance management services and technology platforms for all property and casualty markets, including commercial property, workers’ compensation, and auto/liability. We offer complex loss adjusting, technical services, third‑party administration, and managed care programs with specialization in catastrophic, aviation, energy, and marine claims. With over 100 years of expertise at our core, we offer a comprehensive suite of solutions across all lines of business to help our clients manage risk.

Entry level

Full‑time

Finance and Sales

Insurance

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