Assistant General Manager

Assistant General Manager - Aqua-Tots Swim School – Louisville
Full-Time | $40,/year | Health Benefits | PTO | Leadership Opportunity

Are you a dynamic leader who's passionate about people, service, and creating positive, high-energy environments? Aqua-Tots Swim School in Louisville is looking for a dedicated Assistant General Manager (AGM) to help lead our school with excellence.

As AGM, you'll partner closely with the General Manager to ensure that our school delivers consistent, high-quality swim instruction and a top-tier customer experience in a fun, safe, and team-oriented environment. This is your chance to make a meaningful impact-both in your leadership career and in the lives of the families we serve.

The Assistant General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

• Full-time, salary-based position
• Bonus opportunities throughout the year
• Days and hours may fluctuate based on the school’s needs and season
• Weekly expectations include:
  • 1 front desk shift
  • 1 in-water teaching shift
  • 2 lobby shifts for family engagement
  • 4 hours of team management, meeting, or observation

• Lead, coach, and motivate staff to embody our Core Values and uphold brand standards
• Support hiring, onboarding, training, and scheduling of team members
• Oversee team performance and support growth with ongoing feedback and development
• Foster a positive, team-first culture through regular meetings, coaching sessions, and team-building

• Drive exceptional customer service and lead the team in meaningful guest interactions
• Educate families on our swim programs and help them choose the best‑fit lesson plan
• Track sales metrics and implement sales goals and incentive programs
• Manage class schedules in partnership with the General Manager
• Support families through any service concerns or special requests

• Ensure the school maintains high standards of cleanliness, safety, and professionalism
• Review incident reports and implement action plans when necessary
• Partner with the GM to manage the school budget and franchise reporting
• Participate in grassroots marketing efforts and coordinate with local marketing support

• Ensure that all staff adhere to the Aqua-Tots Core Values during all staff and customer interactions.
• Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience
• Ensure overall school safety for staff and customers
• Educate customers in the Aqua-Tots ‘Learn to Swim’ program
• Sell swim lessons to meet the needs of customers
• Oversee the customer experience with technology platforms
• Oversee Front Desk staff in the tracking and converting of all leads
• Oversee the Front Desk in responding to customer service concerns and handling any escalated issues
• Follow up with customer withdrawals
• Ensure all staff maintain Aqua-Tots quality and consistency in providing excellent lessons, customer service, and a clean facility
• Implement sales goal incentive plan for all staff as determined by General Manager
• Assist in researching labor projections and determining hiring needs
• Assist in the recruiting, hiring, and onboarding of all staff
• Assist in keeping training platform in order/clean (staff profiles, training completion, reporting)
• Oversee the leadership development and growth of the Front Desk and Aquatic staffs
• Assist in quarterly and annual reviews with all staff
• Assist in ensuring all staff certifications are properly documented and current
• Assist in schedules, attendance, and shift coverage for all staff
• Uphold uniform expectations for each position
• • Build a team environment and promote the Aqua-Tots culture amongst all staff
  • Assist in leading and planning monthly in-service meetings
  • Plan and hold quarterly team-building activities
• Ensure the interior and exterior of the facility adhere…