Senior Operations Manager

Senior Operations Manager

About Us Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that extend to Europe, Africa, Australia and Asia, we represent all publishers in the Canadian market and offer coast‑to‑coast distribution in the USA. We are the exclusive distribution partner for Sony Play Station in Latin America.

Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers worldwide.

The Senior Operations Manager leads the development and execution of supply chain and operational strategies at the Louisville Distribution Center. This role oversees all aspects of warehouse operations—inventory control, labor planning, and continuous improvement initiatives—to ensure alignment with organizational objectives and customer expectations. As a key operational leader, the manager drives execution, fosters employee engagement and delivers exceptional customer satisfaction.

• Provide strategic and day‑to‑day leadership for the Louisville Operations team, including oversight of warehouse operations, labor planning, budgeting/P&L, and execution of key initiatives.
• Manage a high‑performing distribution environment that emphasizes clear expectations, accountability, and results‑driven performance.
• Lead, coach and develop managers, supervisors and staff to build a motivated, engaged and capable workforce.
• Analyze operational and financial data to identify opportunities to reduce costs, improve efficiency and deliver measurable performance improvements.
• Develop, monitor and manage key performance indicators (KPIs) to achieve targets for cost‑per‑unit, productivity, order accuracy and service levels.
• Present complex operational concepts and performance insights to executive leadership in a clear and concise manner to support strategic decision‑making.
• Act as a primary liaison between customers, suppliers and internal stakeholders to ensure alignment and execution of shared goals.
• Collaborate directly with customers on special initiatives, scheduling adjustments and evolving market needs.
• Make real‑time operational adjustments to meet shifting business demands and optimize output.
• Manage peak‑season volume by expanding shifts, reallocating labor and overseeing a substantial temporary workforce.
• Implement process improvements by analyzing workflow efficiencies, resource allocation and customer requirements.
• Promote a culture of safety and maintain a healthy work environment through compliance with company policies and relevant health and safety regulations.
• Ensure all operational activities comply with federal, state and local laws, as well as internal policies and procedures.
• Drive alignment across the distribution center management team and cross‑functional business partners through strong communication and collaboration.
• Stay informed on industry trends, technologies and customer expectations to continuously evolve and enhance operational effectiveness.

• 3–5 years of management‑level experience in an automated distribution environment, with a strong understanding of inbound and outbound operations.
• Demonstrated ability to communicate, present and influence effectively across all levels of the organization, including executive stakeholders.
• Excellent written and verbal communication skills, with the ability to engage clearly and confidently with both internal teams and external partners.
• Strong interpersonal skills and the ability to foster a results‑driven, team‑oriented environment through collaboration and accountability.
• Proven track record of leading and resolving complex projects or operational challenges with practical, scalable solutions.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and the ability to leverage technology to improve reporting and decision‑making.
• Strong financial acumen with demonstrated success in achieving and exceeding performance goals related to safety, quality, productivity and cost…