Patient Access Supervisor, Mary and Elizabeth Hospital

1850 Bluegrass Ave Louisville, KY 40215

First Shift (United States of America)

About UofL Health:

UofL Health is a fully integrated regional academic health system with six hospitals, three medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

The Patient Access Supervisor is responsible for overseeing the pre-registration and/or registration of inpatient, outpatient and ER encounters. The supervisor

• Ensures that accurate demographic information and signatures for all forms are obtained.
• That all 3rd party health insurance payer requirements for eligibility, authorizations and referrals are obtained on inpatient and outpatient cases as required by area of service.
• Meets with staff on a daily, weekly, monthly basis to educate staff on core standards, AIDET, processing procedures to ensure that excellent quality information is obtained while portraying excellent customer service.

The Patient Access Supervisor interacts with all departments of the hospital. The supervisor projects a manner that is perceived as courteous and professional in all aspects of the job including dealing with patients and families. The supervisor assists in orientation and training of new staff and the cross training of current staff. The supervisor is an expert in the work processes and systems utilized by the employees supervised.

The supervisor will monitor attendance and employees’ core standards and initiate disciplinary procedures according to the progressive and attendance policies of UofL Health. The supervisor will complete all orientation and annual evaluations for all employees that work in the area that is supervised. The supervisor will be responsible for entry of staff’s time into payroll system. The supervisor will provide age-appropriate services to: neonate (birth to 12 months), pediatrics (1 to 11 years), adolescents (12 to 17 years), adults (18 to 65 years), and geriatrics (66 + years).

• Responsible for determining staff’s work assignments.
• Monitors staff’s work, including registrations and financial documentation to ensure eligibility, authorizations, and referrals are obtained accurately and timely.
• Attends intra-departmental and specialty departments meetings.
• Oversee the arrangement of coverage for absent employees and employees on vacation.
• Trains new employees and ensure continuing education of current employees.
• Initiates and recommends disciplinary actions for staff including attendance guidelines.
• Performs orientation and annual evaluations of employees supervised.
• Conduct staff meetings as necessary to create a team approach. Ensures staff are aware of all processing guidelines and work as a team to project a positive image for both the patient and/or family.
• Educates and oversees the financial counseling discussions and guidance to patients and families, especially in point of service collections.
• Develop Policies and Procedures detailing departmental functions as necessary.
• Conducts initial interviewing and screening of potential employees with the final decision to be shared with the Patient Access Manager or Director.
• Adjusts and prepares payroll system for supervised employees.
• Communicate with other departments on a regular basis.
• Monitor staff to ensure they are portraying excellent customer service.
• Obtains and enters complete and accurate patient demographic, guarantor, and…