Global Director, Customer Delivery & Retention
Listed on 2026-10-20
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Management
Operations Management, Client Relationship Management, Project & Program Management
High Level is seeking a Sr. Director, Customer Delivery to own the quality and outcome of every live interaction after purchase—onboarding, on‑demand rooms, and ongoing CS management through renewal.
You will lead a global team across the United States and India in a 24/7 delivery model, measured by customer retention and outcome at three months and beyond.
The role requires 12+ years in post‑sales leadership, experience with SMB/agency customers, and strong proficiency with common SaaS tools.
Join us at High Level, Inc. as our next Global Director, 24/7 Customer Delivery & Retention in Northern, KY, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 150..
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
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