Outreach Specialist

Job Details

Goodwill Industries of Kentucky is looking for an energetic, self‑motivated, detail‑oriented Outreach Specialist to join our team! The Outreach Specialist will work closely with individuals seeking assistance from Goodwill to overcome barriers to employment and meet their career goals.

Goodwill’s Mission is to connect Kentucky job seekers with the resources and services they need to find and maintain long‑term employment and a career path. We serve Kentuckians who have disabilities or experience other challenges finding success in the workforce, such as criminal backgrounds, language barriers, limited education, lack of transportation, and chronic poverty.

The Outreach Specialist conducts street outreach to persons who are experiencing homelessness, and/or visible needs, and may be in various community settings including but not limited to street corners and homeless camps within the Louisville Metro district. The focus of this work is to connect participants with the resources and services needed to remove barriers, find housing, maintain long‑term employment, and a career path.

• Conduct homeless outreach via van or on foot to identify, engage, and assist unhoused persons who are experiencing homelessness, on the street corner, living on the street, in encampments, abandoned buildings, or other unhoused situations.
• Provide outreach service methods to engage with unhoused persons with visible needs and to encourage them to accept short‑term work.
• Provide transportation to and from scheduled work sites, Goodwill Opportunity Center, and original pick‑up location.
• Play the lead role in planning, executing, monitoring, and controlling the outreach service with the clients that are participating each day and have the ability to implement discipline when needed (remove participant from worksite).
• Conduct assessment to determine service needs and begin navigation process to assist clients with programs and services.
• Conduct a warm hand‑off of participant to career coach and assist with case notes and documentation, including the Another Way Program Participant Intake Form and provided services.
• Perform other duties as assigned.

• Assertive personality, outstanding oral and written communication, teamwork, and interpersonal skills with the ability to work with a variety of diverse people.
• Self‑motivated with the capacity to consistently work with a high volume of individuals.
• Maintain participant confidentiality and follow the Certified Rehabilitation Counselors’ Code of Ethics.
• Reliable transportation to and from work with a valid driver’s license, insurance, and acceptable driving record.

• Associate’s degree or one year of work experience in lieu of a college degree in workforce development/social services environments, such as a workforce development program and/or community rehabilitation program, providing services to individuals with disabilities and/or other disadvantages preferred.
• Case management experience preferred.
• Proficient knowledge of Microsoft Office Word and Excel.

• Job is considered sedentary to light work. Sedentary work involves sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity. Light work includes lifting up to 20lbs occasionally and/or up to 10lbs frequently.
• Must be able to work in environments where participants are in outdoor locations such as on the street corner, along the street, and homeless camps.
• Travel to other locations beyond the assigned work location is often required.

• 403(b) Plan with company matching contributions
• Tuition Reimbursement
• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 8 paid holidays
• Short and Long‑Term Disability Insurance
• Life, Dependent Life, and AD&D Insurance
• Voluntary Term Life Insurance
• Flexible schedule

Goodwill Industries of Kentucky is an EEO/AA employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Location:

Louisville, KY

Salary: $39,500.00–$45,000.00

Job Type: Full‑time, Non‑Exempt

Seniority Level: Entry level