External Relations Coordinator

External Relations Coordinator – Volunteers of America Mid-States

Pay Range: $52,000.00/yr - $53,000.00/yr

Position Title: External Relations Coordinator

Location: Louisville, KY

Status: Full Time, Salaried, Exempt

Program: External Relations

Reports To: Manager of External Relations

Introduction: Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, “volunteer” referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

• Health and Wellness:
  Employee Assistance Plans (EAP), Health and Wellness Program, Medical Coverage, Dental Coverage, Vision Coverage, Flexible Spending Account, Health Spending Account, Short Term Disability, Met Life Legal Plans.
• Financial Wellbeing:
  Competitive Compensation Packages, Life Insurance (company paid), 403b retirement plan with company fund matching, Employee discounts, Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness), All company paid benefits and paid time off effective day one.
• Work Culture:
  Commitment Committee, Justice Committee, Integrity Committee, Compassion Committee, Retention Committee.
• Training & Development: VOA LEAD Program– Leadership Development Program, VOA University – Staff Development, VOA Academy – Clinical Training and Development.

The External Relations Coordinator supports Volunteers of America Mid‑States’ mission by managing and supporting multiple projects and deliverables for the organization’s external relations efforts. The role collaborates closely with Business Development, Fund Development, Communications, and Community Engagement teams to advance the organization’s philanthropic, marketing, and community outreach goals. This position plays a vital role in maintaining VOA’s relationships with donors, partners, and the broader community by overseeing donor database management using Raiser’s Edge, coordinating events, supporting fund development initiatives, and creating and managing social media content and marketing materials.

The position works collaboratively in a fast‑paced, mission‑driven team environment and serves as a key administrative and communication support for the External Relations department.

• Bachelor’s degree in a related field or 2–4 years of experience in an office administrative, external relations, marketing, or development support role.
• Demonstrated experience using Raiser’s Edge or similar donor database/CRM software, including data entry, reporting, and record maintenance.
• Experience managing or supporting social media platforms, including content creation, scheduling, and engagement tracking.
• Strong customer service skills with the ability to interact professionally with donors, volunteers, community partners, and leadership.
• Proven ability to plan, organize, and manage multiple priorities and deadlines effectively.
• Ability to work collaboratively with a diverse range of internal and external stakeholders.
• High‑level proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience using Canva for graphic design and marketing materials is preferred.
• Experience with the Adobe Creative Suite is a plus.
• Strong written and verbal communication skills with attention to detail.

• Database Management and Fund Development:
  • Maintain accurate, up‑to‑date donor, prospect, and constituent records in Raiser’s Edge, ensuring…