Membership & Volunteer Coordinator; Part-Time

Published January 2, 2026 at 11:42 AM EST

Louisville Public Media, a dynamic public media company, seeks a part-time Membership & Volunteer Coordinator passionate about customer service and the local community.

The Membership & Volunteer Coordinator, with support from the Membership Director, is responsible for providing exemplary customer service to members, potential members, and volunteers; managing data and acknowledgement of donations and member info; supporting the development team during membership drives; and maintaining the Raiser’s Edge database for effective tracking of member, prospect and volunteer data.

They'll join a dynamic team of dedicated professionals who value LPM members and support the overall success of this nonprofit organization.

• Respond to inquiries from members and general audience members who contact us by phone, text and email regarding donations, payment information, perks, events, programming, and all manner of inquiries.
• Update information in Raiser’s Edge and Giving Fuel, and forward inquiries to appropriate departments when necessary.
• Provide customer service at on and off-site Member events as needed.
• Assist with mailing thank you letters, renewal letters and premiums to members.
• Manage public notifications for all board and committee meetings.
• Monitor main phone line and email inbox.

• Make twice-weekly check deposits.
• Input and manage gift data for single-payment donations from online, offline and in-person sources.
• Update address and other related constituent changes.
• Manage gift acknowledgement letters and emails to all constituents upon receipt of their contribution in a timely manner.
• Add and update volunteer information in Raiser’s Edge as needed.

• Assist the Membership Team in planning and executing membership drives.
• Coordinate, schedule and supervise volunteers prior to, during, and after the Membership Drive.
• Coordinate and schedule food donations and pick up.
• Assist in producing pitch segments during the on-air portion of the Membership Drive (may require on-air pitching).

• Manages public notifications for all board and committee meetings, assists with board meeting coordination and administration
• Compensate you at a range of $20-$22/hour for 20-25 hours per week.
• Invest in your professional growth through individual direction and training.
• Invite you into a culture that is supportive, transparent, experimental, accountable and fun.

• Applicants must possess strong written and verbal communication skills.
• Previous customer service experience preferred.
• Patience and a willingness to facilitate member and volunteer needs as well as the needs of other staff members.
• Willingness to work outside of normal office hours on occasion for special member and fundraising events.
• Strong computer skills necessary. Experience with Raiser’s Edge preferred.
• Confidentiality and trust with donor and other sensitive information

• Must be able to travel to and from the LPM offices for working hours.
• Must be able to lift up to 15 pounds at a time.

Is this you? Please send your resume, cover letter, and three references to resume.

Louisville Public Media is an equal-opportunity employer that actively seeks diversity in its workplace and offers an excellent benefits package.

LPM depends on donations from members –
generous people like you – for the majority of our funding. You can help make the next story possible with a donation of $10 or $20. We'll put your gift to work providing news and music for our diverse community.