Tele-Triage Registered Nurse - RN

Our Company

Starting Point Nursing Services

Full‑Time RN Tele‑Triage (Fully Remote)

Schedule:

Tuesday – Saturday, 11a – 7:30p CST (12p – 8:30p EST)

This Registered Nurse provides On‑Call and Triage for the assigned population in accordance with triage protocols. The position remotely develops/implements care plans for persons served within the area of responsibility. The Tele‑Triage RN assesses health status, identifies problems and needs of persons served in their assigned caseload, develops nursing care plans in collaboration with operations RN's. The RN completes chart reviews, monthly host home reviews, performs On‑Bound calling to assigned populations/locations, and performs data analysis in multiple systems.

Potential start date: 1/5/2026. Openings: 1 full‑time position available immediately.

• Monitor assigned phone lines during service hours to ensure timely response for caller needs
• Triage all symptom‑based calls and give recommendations according to the approved triage protocol
• Triage patients by assessing severity of symptoms and referral to appropriate setting or level of care
• Document in real time all care related recommendations and ensure local operations are notified of triage supports and outcomes
• Initiate contact with acute care setting to coordinate services for clients receiving care in the ED/Hospital and coordinate discharge planning; notify operations of triage recommendations
• Coordinate medication orders with the assigned pharmacy and update MAR/Quick Mar for appropriate administration
• Work assigned prior authorizations to ensure timely documentation and submit to assigned pharmacy for billing
• Complete/conduct assessment and reassessment of persons served as assigned
• Develop/update care plans and secure physicians orders as needed
• Communicate with beneficiaries primarily by phone, text, online (web) chat, or email
• Ensure compliance with state/local/payer requirements through review of documentation
• Provide coaching and education related to the health and well‑being of persons served
• Participate in performance improvement activities and maintain ongoing clinical knowledge through internal/external training programs
• Document actions in Nurse’s Notes or Service Delivery Log
• Maintain time sheet log for weekly submission for productivity management to assigned supervisor
• Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow‑up needs before office opening
• Notify designated leadership of operational concerns
• Actively participate in applicable meetings and committees as requested (e.g., IDT, HRC, Safety/Quality committee, and annual person‑served directed/active treatment plan meetings)

• Degree/certification from an accredited school of nursing
• Current licensure as a Registered Nurse (RN) in the state of practice, current and remains in good standing. Must have a compact state RN license.
• Clinical experience providing services and supports to individuals with intellectual and developmental disabilities, home health, hospice patients or related disorders
• Two years of Home Health nursing experience
• Remote Triage & Home Health RN experience highly preferred

Starting Point Nursing Services, an affiliate of Bright Spring Health Services, is staffed 100% by a team of remote registered nurses trained to support the post‑acute continuum with clinical advice and interventions. Our 24/7 On‑Call and Triage team responds to physician practices, home health agencies, intellectual disability providers, and assisted living providers. Services are tailored to partners, including remote physical/chart assessments, predictive care modeling, clinical programming interventions for high‑risk populations, emergent care coordination, and case management.

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Salary Range: USD $33.00 – $35.00 / Hour