Quality Supervisor

This role provides leadership and direction to both the Quality and Operations Teams regarding process effectiveness/efficiency, conformance to documented standards, and quality of operations output to meet or exceed customer requirements. This role leads the development and oversees the execution of product/process auditing plans to ensure compliance to all customer/regulatory requirements, and to continuously improve department and site-level performance metrics/KPIs.

• Oversee allocation of resources in coordination of Quality Team auditing activities.
• Administer daily tasks for Quality Department personnel.
• Plan for manpower coverage daily/weekly to ensure all areas are properly staffed in accordance with Operations plan, including overtime, weekend, and holiday scheduling.
• Responsible for effectiveness of trouble shooting, RCCA, SPC analysis, and other process improvements to the Quality Team.
• Develop (P/D)
  FMEAs/Control Plans as applicable.
• Coordination and execution of Document Control activities at the site level.
• Ensure positive customer/supplier communication and relationships through interpersonal skills and application of depth of knowledge of program requirements.
• Lead cross‑functional meetings and facilitate teams for execution of auditing and other quality department activities.
• Train Team Members on audit procedures, ensure audits are performed as scheduled.
• Provide leadership and decision‑making abilities as a liaison to Operations team.
• Follow‑up and accountability/coordination/problem‑solving for corrective actions and internal audits.
• Communication, tracking, and data analysis of audit discrepancies.
• Response and reaction plan for escalations from Internal/External Customers/Operations Team and other departments as needed.
• Drive improvement plans relating to effectiveness/efficiency of Operation and Quality functions.
• Assists with Internal Audit scheduling, planning, and execution and assist with customer communications as needed.
• Provide Quality department representation/leadership to Operations Team.
• Identify needs and initiate creation of process documentation, including but not limited to, Work Instructions, PFMEAs, Control Plans, and Standard Work.
• Lead plant‑wide efforts on continuous improvement/waste reduction/problem solving through task force (jishuken).
• Communicate potential problems to internal and external customers and make/implement recommendations for resolutions.
• Contribute and participate in the Quality Management System and the Environmental Management System to meet customer requirements and relevant international standards.
• Review and communicate Statistical Process Control (SPC) data; ensure action plans are in place where necessary.
• Ensure time management is properly managed/executed in the completion of all projects/duties.
• Assist with the needs of internal/external customers in addressing quality system requirements.
• Abide by all Corporate/site‑specific policies including, but not limited to the following:
  Health and Safety, Quality and Environmental Systems, and Human Resources policies.

• B.S. degree (Community College courses in Quality related discipline). Quality Assurance Certificate (ASQ) preferred.
• Minimum 2 years’ experience in a Quality position in manufacturing industry or related field; 2 years of direct supervision of employees. Must have experience in high volume/high mix operations.
• Proficient in the understanding and use of Statistical process control (SPC).
• Proficient in Microsoft Excel and other Office programs/applications.
• Familiar with the Occupational Health and Safety Act and Regulations.
• High level of time management and demonstrated ability to lead a large team.
• Vast knowledge of ISO
  9001 quality standards and procedures.
• Six Sigma background/experience desired.
• Demonstrated success managing new initiatives while meeting operating and budgetary requirements.

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

EOE Protected Veterans/Disability