Sr. Account Executive, State & Local Government

Sr. Account Executive, State & Local Government

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

Sr. Account Executive, Government

Public Sector;
State & Local Government

Genesys is hiring talented sales professionals in the State & Local Government market. This group offers a creative, fast‑paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation and reinforce our position as the Top‑Rated Gartner Quadrant CX Platform. As a senior seller, you’ll be responsible for growth and adoption among existing accounts while securing net new customer business.

• Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
• Effectively lead and manage active sales opportunities with prospects and customers using the MEDDPICC methodology.
• Understand acquisition and procurement rules and processes to guide new customers through buying.
• Accurately forecast and exceed monthly, quarterly, and yearly revenue targets.
• Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work aligned with Genesys’ strategic direction.
• Collaborate with Genesys Partners, including VARs, integrators, App Foundry, and carrier channel partners, to build greater awareness of our solutions and streamline opportunity management.
• Plan initiatives with internal partners—Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams—to support regional territory revenue growth goals.
• Develop and refine your ability to present a compelling business value proposition through effective written and speaking communication skills.
• Understand the business and technical requirements of your customers to help shape the direction of our product offerings.
• Collaborate with Genesys’ internal business partners, including legal and finance teams, to manage complex contract negotiations.
• Prepare and deliver business reviews to senior management on quarterly and yearly strategies aligned with revenue growth expectations.
• Accelerate customer adoption and ensure satisfaction in partnership with our Customer Success Managers.
• Become an expert at positioning the business value of our Digital and AI portfolio.
• Build strong knowledge of customer mission and priorities through research of modernization plans, IT strategic plans, IG and GAO reports, etc.
• Align customer initiatives and priorities to Genesys capabilities to differentiate our products and present a strong point of view.

• 8+ years of field enterprise sales or business development experience focused on State & Local Government AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services.
• Understanding and experience with State & Local Government procurement and funding in direct and indirect models.
• BA/BS degree or equivalent experience.
• Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom, Zoom Info, Docu Sign, Workday, and Tableau.
• Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans.
• Must be based in the region with the ability to travel at least 25% as needed.

• Technical sales and solutions background in customer experience, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, cybersecurity, etc.
• Consistent record of exceeding sales quota.
• Experience selling to a variety of public sector agencies.
• Documented industry and customer network.

This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This…