Inside Sales Associate

Description

Wire Crafters, LLC, established in 1967, is a manufacturer of wire partitions, storage lockers, safety barriers, and other related material handling products. Privately owned, Wire Crafters has a reputation in the industry for its commitment to legendary customer service, rewarding work for associates, and producing the very best quality products.

Learn more about Wire Crafters at

This is an onsite position - no remote work available.

After 90 days you will be eligible for benefits:

• Health/Dental/Vision Insurance
• Flexible Spending Account
• Life Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off

Wire Crafters is seeking a motivated, detail-oriented Inside Sales Representative to support our national dealer network, OEM/integrator customers, and regional sales team. This position plays a key role in delivering exceptional customer service, preparing accurate quotations, processing orders, and supporting the overall sales process.

The ideal candidate is a strong communicator who enjoys building customer relationships, solving problems, and working in a fast-paced, team-oriented environment. This individual will serve as a primary point of contact for customers and outside sales representatives, ensuring timely responses to inquiries, accurate information, and a positive customer experience.

Success in this role requires strong organizational skills, attention to detail, a customer-first attitude, and the ability to manage multiple priorities while maintaining Wire Crafters' commitment to legendary customer service.

• Serve as a primary point of contact for customers, distributors, and regional sales representatives via phone and email.
• Respond promptly and professionally to customer inquiries regarding products, pricing, availability, lead times, and order status.
• Build and maintain strong relationships with customers and dealer partners through responsive communication and reliable follow-through.
• Support the outside sales team with customer requests, product information, quotations, and order-related questions.
• Identify opportunities to recommend additional products or solutions that meet customer needs.

• Prepare, review, and revise customer quotations using company quoting systems and established pricing guidelines.
• Review incoming requests for accuracy and completeness, obtaining additional information when necessary.
• Enter and process customer orders accurately and efficiently through the company's ERP system.
• Verify product selections, quantities, pricing, shipping information, and other order details.
• Communicate quotation updates, order changes, and delivery expectations to customers and internal departments.
• Follow up on outstanding quotations and customer inquiries to support sales opportunities.

• Work closely with regional sales representatives, engineering, production, and other internal departments to meet customer needs.
• Coordinate with engineering or other technical resources when specialized product knowledge or custom application assistance is required.
• Assist in resolving customer concerns, order discrepancies, and other issues in a timely and professional manner.
• Maintain accurate customer records, quotation information, and order documentation.
• Develop and maintain a working knowledge of Wire Crafters' products, applications, and sales processes.
• Contribute to departmental goals for responsiveness, quotation turnaround, order accuracy, and customer satisfaction.

• Office setting with low to moderate noise due to computers, printers, and people moving about.
• 8-hour workdays, 5 days per week (Monday – Friday). Occasional overtime may be…