Customer Service Representative- Industrial & Technical Services

Do you enjoy learning how things work, finding solutions, and making sure every detail is handled correctly? Are you someone who takes pride in accuracy, organization, and becoming the person others rely on for answers?

Precision Services is looking for a Customer Support Specialist who combines strong organizational skills, technical curiosity, and a customer-focused mindset.

We're looking for someone who enjoys understanding customer needs, learning technical products and services, preparing accurate quotes, and working closely with experienced sales and operations professionals.

You’ll play an important role in helping customers find the right solutions while keeping projects, orders, and communication running smoothly.

• Develop a strong understanding of industrial equipment, repair services, and customer applications.
• Work closely with experienced sales and technical teams to identify customer needs and recommend appropriate solutions.
• Prepare detailed, accurate quotes and proposals.
• Research customer inquiries and gather the information needed to ensure solutions are technically sound.
• Build confidence and expertise through hands‑on learning and ongoing training.

• Manage customer inquiries, quotes, orders, and follow‑up activities with accuracy and attention to detail.
• Maintain complete, organized customer records and sales opportunities in Salesforce.
• Enter and verify order information using Sage ERP.
• Coordinate with shop, service, and operations teams to ensure customer requirements are clearly communicated.
• Monitor open orders and provide timely, accurate status updates.

• Serve as a knowledgeable, dependable point of contact for customers.
• Provide professional, thoughtful responses to customer questions and service requests.
• Follow up on quotes and opportunities to help move projects forward.
• Partner with outside sales representatives to support existing accounts and identify new business opportunities.
• Help customers feel confident that their needs are understood and their projects are being handled correctly.

We're especially interested in individuals who:

• Have a natural curiosity about technical products, equipment, and how things work.
• Take pride in getting the details right and producing accurate, high-quality work.
• Enjoy researching information, troubleshooting issues, and finding practical solutions.
• Prefer an organized environment with clear processes, expectations, and accountability.
• Are dependable, thorough, and committed to following through.
• Communicate professionally and enjoy helping customers solve problems.
• Are comfortable working independently while collaborating with technical and operations teams.
• Want to build expertise and become a trusted resource within their industry.

• 1–3 years of experience in customer service, inside sales, sales support, order processing, or a related role.
• Experience in industrial services, manufacturing, mechanical equipment, pumps, valves, or technical products is a plus.
• Strong attention to detail, organizational skills, and problem-solving ability.
• Comfortable working with numbers, pricing, quotes, and detailed documentation.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with Salesforce, Sage, or similar CRM/ERP systems preferred.
• Associate's or bachelor's degree preferred, but relevant experience and technical aptitude are equally valued.
• Willingness to learn technical terminology, products, and…