Maximization Case Manager
Listed on 2026-01-06
-
Social Work
Community Health -
Non-Profit & Social Impact
Community Health
POSITION TITLE
:
Income Maximization Case Manager
LOCATION
:
Louisville, KY
STATUS
:
Full Time, Hourly, Non-Exempt
PROGRAM
:
Supportive Services for Veteran Families (SSVF)
REPORTS TO
:
Program Manager
Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.
When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
- Health and Wellness
- Employee Assistance Plans (EAP)
- Health and Wellness Program
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Flexible Spending Account
- Health Spending Account
- Short Term Disability
- Met Life Legal Plans
- Financial Wellbeing
- Competitive Compensation Packages
- Life Insurance (company paid)
- 403b retirement plan with company fund matching
- Employee discounts
- Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
- All company paid benefits and paid time off effective day one
The SSVF program assists Veterans who are homeless or at‑risk of homelessness end their housing crisis. The goal of the SSVF Income Maximization Case Manager is to assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long‑term housing stability and self‑sufficiency. The position will be responsible for assisting Veterans in obtaining income in the form of training, employment, and benefits.
WHATYOU SHOULD HAVE FOR THIS ROLE
This position requires a Bachelor’s degree in social work or related field and less than five (5) years of experience in the field; at least five (5) years of experience in the field and no degree; or a Veteran with three (3) years of related work experience. Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge, and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.
Must have a commitment to the principles of the project. Must have personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time. Must complete required case management training within 90 days of hire and complete SSI/SSDI Outreach, Access, and Recovery (SOAR) online training.
- Perform assessment and develop/monitor case plans and conduct necessary follow‑up activities.
- Establish linkages with appropriate agencies and service providers in the area/community.
- Provide referrals and coordinate with VAMCs and other providers.
- Connect all Veterans with the American Job Centers and career centers.
- Decide how resources are allocated to participants based on need.
- Educate participants on supportive services availability and participant rights.
- Provide referrals for supportive services to participants, including financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, childcare, and housing counseling.
- Complete required documentation (including progress notes)…
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