Maximization Case Manager

Income Maximization Case Manager

POSITION TITLE: Income Maximization Case Manager

LOCATION: Louisville, KY

STATUS: Full Time, Hourly, Non-Exempt

PROGRAM: Supportive Services for Veteran Families (SSVF)

REPORTS TO: Program Manager

Base pay range: $34,000.00/yr - $35,000.00/yr (provided by Volunteers of America Mid-States)

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

• Health and Wellness:
  Employee Assistance Plans (EAP), Health and Wellness Program, Medical Coverage, Dental Coverage, Vision Coverage, Flexible Spending Account, Health Spending Account, Short‑Term Disability, Met Life Legal Plans
• Financial Wellbeing:
  Competitive Compensation Packages, Life Insurance (company‑paid), 403(b) retirement plan with company fund matching, Employee discounts, Loan forgiveness options through federal programs, All company‑paid benefits and paid time off effective day one
• Work Culture:
  Commitment Committee, Justice Committee, Integrity Committee, Compassion Committee, Retention Committee

The SSVF program assists Veterans who are homeless or at‑risk of homelessness in ending their housing crisis. The goal of the SSVF Income Maximization Case Manager is to assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long‑term housing stability and self‑sufficiency.

The position will be responsible for assisting Veterans in obtaining income in the form of training, employment, and benefits.

• Bachelor’s degree in social work or related field and less than five (5) years of experience; or at least five (5) years of experience with no degree; or a Veteran with three (3) years of related work experience.
• Knowledge, abilities, and skills: family needs assessment; access to local resources; advocacy; counseling; cooperation with local service providers.
• Commitment to the principles of the project.
• Personal automobile, valid driver’s license, liability insurance, and willingness and ability to travel between the counties we serve up to 70% of the time.
• Complete required case management training within 90 days of hire and complete SSI/SSDI Outreach, Access, and Recovery (SOAR) online training.

• Connect Veterans with benefits (SOAR applications, Veteran benefits, TANF, SNAP, etc.).
• Perform assessment and develop/monitor case plans; conduct necessary follow‑up activities.
• Establish linkages with appropriate agencies and service providers in the area/community.
• Provide referrals and coordinate with VAMCs and other providers; connect all Veterans with the American Job Centers and career centers.
• Decide how resources are allocated to participants based on need.
• Educate participants on supportive services availability and participant rights.
• Provide referrals for supportive services to participants, including financial planning services, transportation services, income support services, fiduciary and representative payee, legal services, childcare, and housing counseling.
• Complete required documentation (including progress notes) within 48 hours of contact and enter data into the Homeless Management Information System (HMIS).
• Demonstrate good clinical judgment in decision making…