Resident Services Coordinator II - Sacred Heart Village

Resident Services Coordinator II - Sacred Heart Village

Job Category
:
Resident Services

Requisition Number
: RESID
004335

• Posted:
  January 16, 2026
• Full-Time
• On-site

Showing 1 location

Louisville, KY 40206, USA

At Mercy Housing, we’re more than just a place to work—we’re part of a movement. We’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other. Our extensive benefits package includes generous paid time off and holidays, medical, dental, and vision coverage, paid parental leave and wellness programs, employee assistance and development, 403(b) with employer contribution, and life and disability insurance.

The Resident Services Coordinator II will establish and maintain community partnerships; bringing needed services to the property and collect and record data to measure program outcomes. You will work with residents to link them with resources, and work with other property staff to ensure resident stability.

Sacred Heart Village is an affordable apartment community for seniors in Louisville.

We encourage candidates with lived experience to apply. This is an on-site position.

Pay: $23-24.50/hour, dependent on experience.

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.

• High School Diploma or equivalent.
• One (1) year of experience in community development, social services, or related field.

• Bachelor's Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Capable of carrying out a given task with all details necessary to get the task done well.

Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization.

High School or better.

2 years:
Experience in community development, social services or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.