Casework Supervisor

International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position has an end date of September 30, 2027.

The Casework Supervisor manages staff providing direct client services across the Program for Initial Resettlement (PIR) and Refugee Social Service (RSS) case management program. The Casework Supervisor plans programming, coordinates service delivery, supervises a team, ensures program goals are met, and satisfies budgetary, compliance, and reporting responsibilities for the assigned portfolio. This position is based in Louisville, Kentucky, with regular on-site presence within the office.

• Staff Supervision responsibilities:
  Lead and develop direct service staff through facilitation of team meetings and individual supervision, including coaching and goal setting. Liaise regularly with HQ colleagues for guidance, case consultations, direct financial assistance, and other support as needed, and share relevant information with the casework team. Cultivate a respectful and supportive environment for team members and clients. Recruit, train, and manage the team in accordance with IRC’s People Manager Standards.
  
  Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery. Train direct reports on using IRC systems such as Integra, ETO, and IRIS. Representing IRC in public, professional, and governmental fora as needed. Other duties as assigned.
• Service Delivery Guide: PIR program implementation and ensure all required services are completed in a timely manner. Assign cases to caseworkers and manage timely provision of services including airport pickups, provision of safe, sanitary, and affordable housing, home visits, school enrollment, domestic health assessments, and connection to community resources as applicable. Supervise the RSS Case Management Program, including staff referrals, connection of clients to services, and tracking client participation and progress.
  
  Ensure follow-up on all necessary services, including application to public benefits as applicable, referrals to immigration services, applications for Supplemental Security Income (SSI), and medical and mental health needs. Provide oversight so each client receives at least one meaningful interaction every 30 days during their service period. Ensure case closeout procedures are followed once a client has reached the goals of their program.
• Partnership Building:
  Manage relationships with property owners and managers to expand access to sources of affordable housing. Collaborate with colleagues to encourage timely internal referrals for additional services, such as employment, immigration services, and intensive case management. Identify and maintain relationships with local government and community-based organizations to connect clients with necessary benefits and services. Develop relationships with community resources such as shelters for temporary housing, domestic violence shelters, mental health providers, and medical…