Advocate - 3rd Shift

The Emergency Services Advocate is responsible for delivering immediate crisis intervention, trauma-informed support, and comprehensive advocacy services to survivors of intimate partner violence and sexual assault. This includes serving in a 24/7 emergency shelter, responding to hospital calls, supporting shelter residents with daily living needs, and contributing to Center-wide overnight crisis services. This role ensures emotional and physical safety while supporting client-centered goals and providing a compassionate, professional presence during third shift hours.

Experience and Educational Requirements Bachelor’s degree preferred; OR minimum of 3 years of experience in crisis intervention, shelter services, or a related human services field may substitute for degree.

Skills & Competencies Understanding trauma-informed care and shelter-based crisis response.

Strong interpersonal, active listening, and de-escalation skills.

Critical thinking, organization, time management, and problem-solving abilities.

Clear written and verbal communication skills.

Ability to maintain professional boundaries and collaborate effectively in a team environment.

Understanding power-based violence and its impacts.

Proficiency in Microsoft Office and case documentation tools.

Other Requirements Must have a valid driver’s license and maintain a driving record that meets CWF automobile insurance requirements, if operating a company vehicle.

Must have a successful background check.

Availability includes weekends and holidays.

Fluency in other languages is a plus.

Environment & Physical Demands Frequent interaction with clients and community stakeholders.

Position may require field-based activities including mobile advocacy and client accompaniment.

Frequent sitting, standing, walking, and mobility throughout the facility.

Must be able to lift 25 lbs and up to 70 lbs with assistance.

Ability to work in high-stress environments, requiring emotional resilience and adherence to self-care practices.