Senior Travel Consultant

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The role that our Travel teams play in supporting our local communities is an exciting one! From long haul trips of a lifetime, to family friendly breaks, or even romantic getaways, your primary task is to create memories for your customers and make their dreams come true.

As one of our Senior Travel Consultants you will be working within a sociable but fast paced and sales focused environment. Working closely with the team, you'll aid the day to day running of the branch in absence of the Travel Branch Manager and Assistant Manager. You'll work to upkeep and maintain the high standard of service for the travel needs of your customers and deliver the right products, packages, and destination to make their vision a reality.

You'll also work to contribute towards the achievement of branch key performance indicators and the overall success of the Travel business. Other duties will include:

• Supporting the smooth day to day operation of the branch in the absence of the management team.
• Assisting in solving problems and queries from colleagues and customers in a timely and efficient way.
• Demonstrating a full knowledge of all products and services offered by Lincolnshire Co-op Travel.
• Ensuring that a full travel service is provided to all customers.
• Having an awareness of both individual and branch targets and support the management team to drive these.
• Working closely with colleagues to improve the performance of the branch.
• Demonstrating an understanding of other travel competitors.
• Processing payments and handle cash for bookings and in the Bureau de Change.