Clerk​/Cashier land Museum - Temporary

Overview

Facilitates front-line day to day operations at the Loveland Museum by greeting guests and performing customer service for front desk areas that include clerical, receptionist and room setup duties. The hiring range for this position is $14.42-$17.98 per hour, depending on qualifications and experience. Position will remain open until filled. The Loveland Museum Gallery is looking for a new member to join their team in delivering outstanding customer service to visitors at the front desk, primarily answering questions, assisting with registration and purchases.

This is a temporary position lasting up to 10 months, working less than 30 hours per week, with a max of 19 hours per week primarily on weekends.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Ensures a quality visit to Loveland Museum guests by receiving and greeting individuals and professionally assisting callers as needed. Primary workstation is the front desk.

Responsibilities include, but are not limited to: providing quality customer service, guest check-in, facility reservations, activity registrations, answering phones, merchandise sales, opening/closing museum, cleaning and sanitizing areas on a regular rotation, admissions and gift shop sales, and organization and stocking merchandise.

Provides clerical support by maintaining various records and sorting/filing needs. Resolves administrative concerns by applying appropriate policies and procedures in collaboration with the Facility Management team and the public.

Other duties as assigned.

Knowledge,

Skills and Abilities

:
Must possess proven excellent customer service skills, be able to communicate effectively and diplomatically with guests, co-workers and Facility Management team. Must demonstrate good judgment and decision-making in handling difficult situations involving facility guests; ability to follow written and verbal direction; ability to complete fee transactions quickly and accurately and prepare daily cash reports using math principles. Must be able to operate a menu-driven computer/cash register system.

Core Competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness.

Experience: Six (6) months of previous work experience performing similar customer service, receptionist and cashier duties with high public contact and customer relations. Preference for experience in a museum or recreation center setting, and computer experience using MS Word and MS Excel.

Material and Equipment Directly Used: Personal computer, printer, multi-line telephone, washer, dryer, calculator, photocopier, fax machine, two-way radio, digital camera, and lamination machine.

Working Environment/Physical

Activities:

Museum setting with typical customer service, office and cashier environment. Requires sitting or standing for extended periods, reaching, repetitive keyboard motion, stooping, bending, pushing, pulling, kneeling, and lifting up to ~30 pounds. Ability to move quickly and efficiently throughout the work area. Exposure to cleaning and laundry fumes. Duties may occur during peak periods and slower periods.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

The City of Loveland is an equal employment opportunity employer. The organization is committed to a diverse and welcoming community and offers competitive benefits, opportunities for growth and development, and a strong work-life balance.

Non Benefit Eligible Benefits Package Includes:

• Retirement – 457 employee funded plan
• Medical Leave – Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked

A criminal history background check will be obtained pre-employment.

The City of Loveland participates in E-Verify. Upon hire, the City will provide Form I-9 information to confirm authorization to work in the U.S. E-Verify Notice of Participation and Learn more about your right to work at E-Verify.gov.

The City of Loveland provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected by law.