Customer Service Representative
Listed on 2026-10-08
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
Our tight-knit team in Loveland, Colorado, is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
Benefits:- 401(k)
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Perks and Benefits :
- Competitive Compensation
- Flexible Scheduling
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.
Customer Service Representative (CSR) Daily Tasks:- Serve as the primary internal representative of the organization.
- Answer inbound calls, assist walk-in clients, and respond to emails.
- Convey our expertise in products, services, and capabilities to clients.
- Communicate client requirements to the support team.
- Convey to clients by telephone, in-person, or through email, information about products or services; take or enter orders; and maintain communication regarding the status of their products.
- Complete estimates for requested services, collect deposits or payments, or arrange billing.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
Qualifications:
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
Alpha Graphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
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