E-Commerce & Website Support Specialist

Description

We’re looking for a detail-oriented and tech-savvy person to help manage and improve our online store. This role blends customer service, website updates, and online order processing, with a strong focus on keeping our products accurate, visible, and easy to find.

You’ll help maintain our Woo Commerce website, make updates to product listings, and use SEO best practices to help our products rank higher online. Most order entries and invoicing are automated, so your time will go toward improving listings, solving website issues, and keeping customers happy.

• Review and process online orders (primarily automated) to ensure accuracy and timely fulfillment.
• Provide customer support via email and phone for website navigation, order questions, and product inquiries.
• Create, update, and maintain product listings — including descriptions, pricing, and images.
• Use SEO techniques to improve product visibility and search rankings.
• Assist with technical website updates and coordinate with internal teams or external developers as needed.
• Support marketing campaigns, promotions, and other digital initiatives to drive online engagement and sales.

• Experience with Woo Commerce or similar e-commerce platforms.
• Understanding of SEO and product optimization strategies.
• Strong attention to detail and proficiency with Excel.
• Excellent communication, organization, and problem-solving skills.
• Dependable and able to manage multiple priorities in a fast-paced environment.
• Experience with PPC (Pay-Per-Click) advertising, is a plus.
• Basic HTML knowledge is a plus.
• Familiarity with the medical or animal health product industries is a plus.

- 1450 Van Buren Ave., Loveland, CO 80537

$25.00 - $30.00 per hour.

Overtime paid after 40 hours a week. Occasional weekend overtime but limited.

Annual review and competitive pay

Earn PTO from day one. 1st year PTO of 2 weeks. Work your way up to 4 weeks a year!

Medical, dental, and vision after 60 days

401(k) upon eligibility

We anticipate this requisition will be open for a minimum of 14 days, though it may be open for a longer period of time. We encourage your prompt application.