Technical Support Specialist, IHD

The Target Pay Range for this position is $28.17 - $33.65 hourly. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
** Job Purpose/Overview
** The Customer Support Technical Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. This position’s primary job function is to provide complete and concise support to Antech customers through various media such as over the phone, via email, and through chat support tools as it relates to support of the in-house diagnostics (IHD) portfolio.

** Essential Duties and Responsibilities
** Maintains technical knowledge by attending educational workshops, continuing education classes, and other trainings.

Education and Experience Associates degree in Veterinary Technology or related field, or equivalent related experience preferred. Minimum of 2 years’ experience in animal hospital or related setting required.  Additional experience and special interest in veterinary diagnostic equipment (such as in-clinic laboratory and/or radiology) is desirable.

Knowledge,

Skills and Abilities

Ability to communicate a message to associates, peers and leadership that inspires action in support of customer needs.  Verbal, written and virtual communication modes will be frequently used.

Proven ability to work effectively with end users is required.

Ability to effectively shift attention between various tasks, team needs, and business demands. Ability to manage customer technical issues and complaints through problem solving, critical thinking, and analytical skills. Displays strong organizational, analytical, problem solving, and communication skills; strong active listening skills; high attention to detail, and ability to convey and teach technical information concisely. Ability and diligent willingness to enter and maintain accurate and thorough records and notes on each customer interaction, including selection of various categorical designations used for post-sale analytical reports and evaluations.

Ability to work in a corporate environment where daily client interaction is over the phone and at the computer. Ability to communicate verbally on the telephone and in person.
* All Full-time associates are eligible for the following benefits and more:
* Paid Time Off & Holidays
* Medical, Dental, Vision (Multiple Plans Available)
* Basic Life (Company Paid) & Supplemental Life
* Short and Long Term Disability (Company Paid)
* Flexible Spending Accounts/Health Savings Accounts
* Paid Parental Leave
* 401(k) with company match
* Tuition/Continuing

Education Reimbursement
* Life Assistance Program
* Pet Care Discounts
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