Chief Information Officer

Overview

The City of San Antonio seeks a Chief Information Officer (CIO) to provide strategic leadership and direction for the City’s Information Services Department, overseeing citywide technology operations, cybersecurity, digital services, and innovation. The CIO develops and executes a long‑term technology vision aligned with organizational goals, modernizes IT infrastructure, and ensures secure, reliable systems that support internal operations and public-facing services. The role drives digital transformation, enhances data and cybersecurity practices, and ensures technology solutions improve service delivery, operational efficiency, and resident experience.

The position also leads technology governance, budget oversight, vendor and contract management, and organizational change initiatives. Supervises management, professional, technical, and administrative staff.

Strategic Planning & Digital Business Alignment

• Strategic Planning: Develop and execute the City’s IT strategy in alignment with overall city goals.
• Enable and Execute Digital Business Strategy and Design: Embed information and technology in business strategies and enterprise plans. Create and execute an IT strategy that contributes to enterprise success.
• Support Digital Products and Services: Build, enhance and manage internal business capabilities or external-facing offerings.

Technology Leadership & Innovation

• Technology Leadership: Oversee the implementation and maintenance of technology systems and infrastructure.
• Innovation: Drive innovation in city services through emerging technologies like AI, IoT, and data analytics.
• Evaluate Emerging Technologies: Assess which emerging technologies matter most for department and enterprise success. Create business scenarios to discover, leverage and get ahead of disruptive trends and technologies.
• Modernize Infrastructure, Operations, and Cloud: Adopt and evolve critical infrastructure platforms and Dev Sec Ops  to drive agility and efficiencies.
• Public Safety/Justice: Support public safety operations by ensuring secure, reliable, and resilient technology systems that enable effective emergency response.
• Deliver Data and Analytics, Artificial Intelligence, and Digital Platforms: Architect and build modular, integrated platforms to drive business efficiency, scale and adaptability, while focusing on creating great resident experiences (UX).
• Deliver Software Applications: Integrate, innovate and modernize enterprise applications and software. Assess, build, buy, and subscribe.
• Policy Development: Establish and enforce technology administrative directives, policies and standards, including acceptable use, data privacy, mobile devices, and compliance.
• Drive Enterprise Governance of Technology: Establish fit-for-purpose information and technology governance across the City organization.
• Cybersecurity: Ensure robust cybersecurity measures are in place to protect City data, systems, and infrastructure.
• Physical Security: Ensure physical security measures are in place to protect City facilities, assets, and critical infrastructure.
• Manage Technology Risk: Balance running and growing the City organization while mitigating cybersecurity and technology threats.
• Budget Management: Manage the technology budget, ensuring cost-effective solutions and resource allocation.
• Financial Management of IT Services: Determine rates charged to departments/users, monitor user fees to cover costs, and oversee billing.
• Technology Benchmarking: Benchmark and manage technology budgets; apply strategic cost optimization to balance cost, value, and risk.
• Technical Procurement: Evaluate new hardware/software, develop requests, review bids, and authorize implementation.

People & Organizational Leadership

• Staffing & HR: Select, motivate, and evaluate department staff, provide or coordinate training.
• Build an Adaptive Technology Workforce: Attract, retain and advance the careers of diverse technology talent across the City.
• Develop Executive Leadership: Perform as an outcome-driven leader to lead business initiatives and be a strategic trusted business executive.
• Lead Org Change and Shape Culture: Drive the adoption of new capabilities and agile ways of working while fostering digital fluency across the City.

Operations & Service Delivery

• Performance Monitoring: Track and assess the performance of IT systems and services to ensure they meet the City’s needs.
• Work Plan / Project Management: Plan, direct, and coordinate, through subordinate staff, the department work plan. Meet with management staff, assign projects, review and evaluate work methods.
• Automated Services: Deliver smart, automated solutions for budgeting, procurement, billing, and security to support all City departments.
• Crisis Management: Lead the response to IT-related incidents and ensure continuity of government and operations during crises.

Stakeholder Engagement & Representation

• Stakeholder Engagement: Build strong working relationships through a collaborative,…