Network & Systems Analyst - Public Safety

Network & Systems Analyst - Public Safety

City of Loveland

Job Summary:
The Network & System Analyst provides advanced technical support for end‑user devices, core productivity platforms, Public Safety applications, and basic infrastructure services to ensure reliable, secure, and efficient technology operations for the City of Loveland. Deliver exceptional customer service by helping staff and Public Safety personnel effectively use technology, overseeing the acquisition, implementation, maintenance, and support of computers, networks, and related systems.

Ensure clear, timely, and efficient communication with customers while staying current on emerging technologies and innovative solutions. This role also serves as a primary stepping‑stone toward either the Systems Analyst (applications) or Network & Systems Administrator (infrastructure) career paths.

Salary Range: $31.23 – $43.72 per hour (hiring range $31.23 – $37.48 per hour) — available until filled.

• End‑User & Endpoint Support
  • Triage, troubleshoot, and resolve hardware and software issues on desktops, laptops, tablets, peripherals, and mobile devices; document actions in the ticketing system.
  • Install, configure, image, and deploy endpoints; manage asset inventory and lifecycle.
  • Provide user education and knowledge‑base articles; deliver courteous, timely support and status updates.
• Core Platforms & Light Administration
  • Administer common services at a basic level under guidance (Active Directory user/group changes, light server administration, Office 365, printer queues, VPN, MFA resets).
  • Perform routine health checks and escalations.
  • Execute approved scripts or tools (Power Shell, endpoint management) for routine tasks.
  • Intermediate understanding of Microsoft SQL Server and T‑SQL.
• & Security
  • Troubleshoot connectivity issues; escalations to Network & Systems Administrators; follow security procedures for patching, antivirus, encryption, cybersecurity and incident reporting.
• Applications & Business Process Support
  • Support standard productivity suites and line‑of‑business applications.
  • Assist with testing, training, and rollout of application changes and upgrades.
  • Collaborate with emergency communications staff; lead creation, configuration, and maintenance of Computer Aided Dispatch–related applications, response plans, user/vehicle management, and mobile CAD configurations.
  • Coordinate with vendors for break/fix tickets, warranty claims, and scheduling of updates.
• Service Management & Documentation
  • Use IT ticketing software to log, categorize, prioritize, and resolve incidents and service requests; maintain accurate configuration records.
  • Create and maintain IT and user‑facing guides; contribute to the knowledge base.
  • Participate in projects and process improvements (device refresh, software rollouts, configuration changes).
• Operational Readiness
  • Support planned maintenance windows and IT‑related maintenance weekend duties.
  • Potential after‑hours on call duties in admin rotation.
  • Travel to organization sites when required; majority of duties performed on‑site (no remote position).

• Education: 2‑Year/Associate’s degree in information systems or closely related field.
• Experience: Two years supporting PC hardware/software in a networked environment; preferred three years.
• Certifications: CompTIA A+ and CompTIA Network+ required within 6 months; advanced Microsoft certifications preferred. Valid driver’s license required.
• Knowledge, Skills & Abilities: Strong customer service, communication, and problem‑solving skills; proficiency with current Windows desktops, endpoint imaging, and device management; basic networking and troubleshooting; foundational identity & access management; documentation skills; exposure to Power Shell scripting and basic SQL concepts.

• Medical, Dental, Vision (self/spouse/children)
• Dedicated Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending (dependent care)
• Life insurance, AD&D, short‑term and long‑term disability, voluntary critical illness coverage
• Retirement 401(a), 457, Roth; company match
• Comprehensive Employee…