Network & Systems Analyst - Public Safety

Job Summary:

The Network & System Analyst provides advanced technical support for end‑user devices, core productivity platforms, Public Safety applications, and basic infrastructure services to ensure reliable, secure, and efficient technology operations for the City of Loveland. Deliver exceptional customer service by helping staff and Public Safety personnel effectively use technology, overseeing the acquisition, implementation, maintenance, and support of computers, networks, and related systems.

Ensure clear, timely, and efficient communication with customers while staying current on emerging technologies and innovative solutions. This role also serves as a primary steppingstone toward either the Systems Analyst (applications) or Network & Systems Administrator (infrastructure) career paths.

The salary range for this position is $31.23 - $43.72 per hour with a hiring range of $31.23 - $37.48
, depending on qualifications and experience.
This opportunity will be available to applicants until filled.

A current resume is required, and a cover letter is preferred.

This is an excellent opportunity to join a highly skilled technology team supporting Public Safety networks and applications for a top‑tier municipal government. The team ensures uninterrupted 24/7 operation of critical systems, including network infrastructure and key Public Safety applications such as Computer Aided Dispatch, emergency response plans, records management, and body‑worn camera software. The work is dynamic, fast‑paced, and highly impactful.

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

• End-User & Endpoint Support
  • Triage, troubleshoot, and resolve hardware and software issues on desktops, laptops, tablets, peripherals, and mobile devices, document actions and resolutions in the ticketing system.
  • Install, configure, image, and deploy endpoints; help manage asset inventory, lifecycle, and surplus processes of equipment.
  • Provide user education and knowledge‑base articles for common tools and tasks; deliver courteous, timely support and status updates.
• Core Platforms & Light Administration
  • Administer common services at a basic level under guidance (e.g., user and group changes in Active Directory, light server administration, Office 365, printer queues, VPN, MFA resets).
  • Perform routine health checks and escalate anomalies to Network/Systems or Applications teams as appropriate.
  • Execute approved scripts or tools (e.g., Power Shell, endpoint management) for routine tasks and PC/Tablet deployments.
  • Intermediate understanding of Microsoft SQL Server and T‑SQL.
• Networking & Security
  • Troubleshoot connectivity issues (TCP/IP fundamentals, Wi‑Fi clients); elevate switch/firewall changes to Network & Systems Administrators.
  • Follow security procedures for patching, antivirus, encryption, cybersecurity and incident reporting.
• Applications & Business Process Support
  • Support standard productivity suites (Windows OS, Office 365, web browsers) and line‑of‑business applications as assigned.
  • Assist Network & Systems Administrators and Systems Analysts with testing, training, and rollout of application changes and upgrades.
  • Collaborate closely with emergency communications staff and lead the creation, configuration, and maintenance of their Computer Aided Dispatch‑related applications, response plans, user/vehicle management, and mobile CAD configurations.
  • Coordinate with vendors for break/fix tickets, warranty claims, and scheduling of updates.
• Service Management & Documentation
  • Use IT ticketing software to log, categorize, prioritize, and resolve incidents and service requests; maintain accurate records of configurations and resolutions.
  • Create and maintain IT and user‑facing guides; contribute to the knowledge base.
  • Participate in projects and process improvements (e.g., device refresh, software rollouts, software configuration changes).
• Operational Readiness
  • Support planned maintenance windows on an as‑needed basis; may participate in IT‑related maintenance weekend duties.
  • Potential after‑hours on‑call duties in admin rotation.
  • Travel to…